Eric Eggersdorfer
Downers Grove,IL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
Midnidnight terror Inc
Oak Lawn, IL
04.2016 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Owner
Master Axe
Bolingbrook, IL
10.2019 - 03.2023
- Oversaw staff recruitment and training
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Collaborated with other owners on joint ventures and shared resources.
- Organized events such as trade shows and conferences.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
Education
High School Diploma -
Downers Grove South
Downers Grove, IL03-2016
Skills
- Sales
- Project Management
- Program Administration
- Process Automation
- Workflow Planning
- Business Development
- Branding
- Contract Negotiations
- Service Quality Improvement
- Supply Chain Management
- Vendor Sourcing
- Team Leadership
- Facility Management
- Networking abilities
- Training and Development
- Profit and loss accountability
- Budget Development
Timeline
Owner
Master Axe
10.2019 - 03.2023
General Manager
Midnidnight terror Inc
04.2016 - Current
High School Diploma -
Downers Grove South
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