Eric Murphy
Cleveland,OH
Summary
Take-charge professional with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement to strengthen and expand revenue streams.
Overview
11
11
years of professional experience
Work History
Store Manager
HYPE
, Ohio
2023.11 - Current
- Conduct daily store operations.
- Monitor inventory levels and placed orders to restock shelves.
- Develop strategies to maximize sales and profitability.
- Recruit, train and supervise new employees.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Inbound Sales Associate
Charter Communications
Cleveland , Ohio
2022.10 - 2023.10
- Establish rapport and build value on appropriate solutions by educating customers.
- Provided customers with product information such as features, benefits, and warranties.
- Processed orders accurately and efficiently using computerized systems.
- Assessed customer needs and provided appropriate product or service recommendations.
- Explained product features, advantages, and benefits in order to close sales.
Customer Advocate
Carvana
Atlanta , Georgia
2021.10 - 2022.07
- Provided customer support through phone, email and chat channels.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Developed strong relationships with customers by providing timely responses and solutions.
- Identified opportunities to upsell additional products or services based on customer needs.
Assistant Manager
Fiddlehead Gallery
Cleveland , Ohio
2017.06 - 2021.09
- Assisted in developing operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Recruited and trained new employees to meet job requirements.
Environmental Service Worker
University Hospitals
Cleveland , Ohio
2013.09 - 2017.12
- Performed daily cleaning of restrooms including toilets, sinks, showers and mirrors.
- Sanitized equipment used for food preparation in accordance with health regulations.
- Washed laundry items such as linens, towels and uniforms according to established guidelines.
- Utilized chemical solutions to disinfect areas contaminated by spills or accidents.
Education
Food Safety Certification/Food Manager Certification -
05.2019
B.A. Business Administration & Marketing -
University of Toledo
05.2015
High School Diploma -
Shaker Heights High School
08.2011
Skills
- Customer Support
- Client Service
- Merchandising
- Administrative skills
- Inventory Management
- Team Development
- Logistics
- Marketing Dynamics
- Excellent Communication
Websites
Timeline
Store Manager
HYPE
2023.11 - Current
Inbound Sales Associate
Charter Communications
2022.10 - 2023.10
Customer Advocate
Carvana
2021.10 - 2022.07
Assistant Manager
Fiddlehead Gallery
2017.06 - 2021.09
Environmental Service Worker
University Hospitals
2013.09 - 2017.12
Food Safety Certification/Food Manager Certification -
B.A. Business Administration & Marketing -
University of Toledo
High School Diploma -
Shaker Heights High School
Similar Profiles
Dulce VillafanaDulce Villafana
Web Development at HYPEWeb Development at HYPE
Michael PupoMichael Pupo
Owner at HYPE Promotional ProductsOwner at HYPE Promotional Products
Victor ZamudioVictor Zamudio
Northeast Distributor at WE DISTRIBUTE THE HYPENortheast Distributor at WE DISTRIBUTE THE HYPE