ERIC NELSON
Lowell,IN
Overview
23
23
years of professional experience
Work History
Internet Sales Manager
Terry’s Ford of Peotone
09.2023 - 04.2025
- Managed internet leads and phone inquiries with rapid response times.
- Increased appointment-setting effectiveness through proactive follow-up.
- Analyzed lead-source data to improve marketing ROI.
BDC Manager
VolumeCars/Jidd Motors Mitsubishi
01.2023 - 09.2023
- Managed multi-store BDC operations.
- Coached agents on KPI achievement and customer engagement.
- Oversaw scheduling, staffing, and payroll processes.
BDC Manager
Napleton Automotive Group
08.2019 - 12.2022
- Led luxury-brand dealership BDC operations.
- Reported conversion metrics to executive leadership.
- Improved CRM utilization and lead management processes.
Account Manager / Operations Manager
Informis Health Solutions
09.2017 - 04.2019
- Managed client relationships and KPI reporting.
- Maintained staffing levels and minimized attrition.
- Oversaw forecasting, budgeting, and operational performance.
Assistant Call Center Manager
Teleperformance
08.2011 - 12.2016
- Managed daily call center operations and workforce metrics.
- Led quality, satisfaction, attendance, and performance initiatives.
Project Manager & Workforce Manager
Teleperformance
04.2009 - 07.2011
- Managed project budgets, timelines, and staffing.
AM Shift Manager / Trainer
Teleperformance
02.2006 - 03.2009
- Trained new-hire classes and developed training standards.
AM Shift Supervisor
Americall Group
02.2004 - 01.2006
- Supervised 20–30 agents and improved retention.
Customer Service Agent
Americall Group
07.2002 - 01.2004
- Exceeded sales and customer service goals.
Timeline
Internet Sales Manager
Terry’s Ford of Peotone
09.2023 - 04.2025
BDC Manager
VolumeCars/Jidd Motors Mitsubishi
01.2023 - 09.2023
BDC Manager
Napleton Automotive Group
08.2019 - 12.2022
Account Manager / Operations Manager
Informis Health Solutions
09.2017 - 04.2019
Assistant Call Center Manager
Teleperformance
08.2011 - 12.2016
Project Manager & Workforce Manager
Teleperformance
04.2009 - 07.2011
AM Shift Manager / Trainer
Teleperformance
02.2006 - 03.2009
AM Shift Supervisor
Americall Group
02.2004 - 01.2006
Customer Service Agent
Americall Group
07.2002 - 01.2004