Eric Perkins
Bakersfield,CA
Summary
Punctual and reliable operations manager with a strong background in customer service and team leadership. Skilled in problem-solving and time management, successfully improving service levels and operational efficiency.
Overview
20
20
years of professional experience
Work History
Driver
Uber
San Francisco, CA
01.2021 - Current
- Provided safe and reliable transportation for passengers across various locations.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Delivered exceptional customer service, ensuring passenger satisfaction throughout rides.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
Driver
CRST Expedited
Cedar Rapids, IA
12.2018 - 01.2021
- Operated commercial vehicles safely across diverse routes, adhering to all traffic regulations and safety protocols.
- Conducted pre-trip and post-trip vehicle inspections, ensuring compliance with maintenance standards.
- Maintained accurate logs of driving hours, vehicle inspections, and maintenance records per DOT regulations.
- Managed delivery schedules efficiently, optimizing routes to enhance on-time performance.
Operations Manager
Loves Travel Stop and Country Stores
Tehachapi, CA
10.2014 - 11.2018
- Implemented new point-of-sale systems, increasing transaction speed and data accuracy.
- Optimized scheduling practices to ensure adequate staffing during peak hours, improving service levels.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Trained new team members on company policies, procedures, and customer service best practices.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Store Manager
Big 5 Sporting Goods
Tehachapi, CA
05.2006 - 10.2014
- Managed daily operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff, fostering a culture of teamwork and excellence.
- Developed and implemented sales strategies to exceed store performance goals.
- Analyzed sales data to identify trends and adjust merchandising accordingly.
Education
High School Diploma -
Stockdale High School
Bakersfield, CA06-2004
Skills
- Customer service
- Time management
- Problem-solving
- Punctual and reliable
- Team leadership
Timeline
Driver
Uber
01.2021 - Current
Driver
CRST Expedited
12.2018 - 01.2021
Operations Manager
Loves Travel Stop and Country Stores
10.2014 - 11.2018
Store Manager
Big 5 Sporting Goods
05.2006 - 10.2014
High School Diploma -
Stockdale High School