Eric Ramos Rivera
Kissimmee,FL
Summary
Dynamic professional with extensive experience in customer service and safety protocols, notably as a Flight Attendant at Frontier Airlines Inc. Proven ability to resolve conflicts and enhance passenger satisfaction while adhering to FAA regulations. Bilingual in English and Spanish demonstrating strong communication skills and a commitment to teamwork in high-pressure environments.
Diligent Desired Position with proven track record in efficient and safe transportation. Expertise in route planning and vehicle maintenance, ensuring punctuality and reliability. Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality.
Overview
14
14
years of professional experience
Work History
Driver
Lyft Driver Service
Orlando, FL
05.2022 - Current
- Operated vehicles safely to transport goods and passengers efficiently.
- Assisted in loading and unloading cargo, ensuring proper handling procedures.
Owner
Nutrition Without Limits
Kissimmee, FL
09.2021 - 03.2024
- Managed daily business operations, ensuring adherence to quality standards and safety.
- Oversaw inventory management processes, maintaining optimal stock levels and reducing waste effectively.
Flight Attendant
Frontier Airlines Inc
Orlando, FL
05.2016 - 05.2020
- Delivered exceptional customer service to ensure passenger satisfaction and safety during flight.
- Assisted passengers with special needs, ensuring compliance with safety regulations and fostering inclusive environment.
- Implemented safety protocols and conducted pre-flight briefings, maintaining high standards of emergency preparedness.
- Trained new crew members on operational procedures, promoting teamwork and adherence to airline policies.
- Resolved passenger inquiries and issues efficiently, contributing to smooth flight operations and positive reviews.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Licensed Insurance Broker
Self Employed
Kissimmee, FL
12.2011 - 12.2018
- Developed tailored insurance solutions to meet diverse client needs and preferences.
- Educated clients on policy options, enhancing understanding of coverage and benefits.
- Conducted comprehensive market analysis to identify trends and competitive offerings.
Skills
- Customer service
- Punctual and reliable
- Flexible schedule
- Safety protocol
- Passenger assistance
- Language fluency Spanish
- Attention to detail
- Team building
- Processes and procedures
- Conflict resolution
- Strong work ethic
- First aid
- Team collaboration
- Reliability and punctuality
- Professional appearance
- Safety procedures
- Public speaking
- Emergency procedures
- Cultural awareness
- Leadership qualities
- Emergency situations management
- Problem-solving
- Flight safety
- FAA regulations
- Company policy adherence
- Conflict mediation
- Multilingual skills
- Calm under pressure
Timeline
Driver
Lyft Driver Service
05.2022 - Current
Owner
Nutrition Without Limits
09.2021 - 03.2024
Flight Attendant
Frontier Airlines Inc
05.2016 - 05.2020
Licensed Insurance Broker
Self Employed
12.2011 - 12.2018