Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Scheper

Saint Louis,MO

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.



Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience

Work History

Manager

Joe's Records STL
08.2021 - 09.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Warehouse Supervisor

Rockstar Media LLC
09.2017 - 08.2021
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.

Support Specialist

Element
05.2015 - 01.2016
  • Answered support calls and fixed any unforeseen issues
  • Issued emails to clients
  • Server maintenance, server cleanup, certificate installations
  • Process documentation, solutions management.
  • Troubleshot hardware, software and network issues to identify and rectify discrepancies.
  • Communicated with clients to verify roots and causes of computer problems.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Connected to computer of client using remote link to install new programs and applications.

Manager

RadioShack Corporation
06.2008 - 02.2015
  • Reordered inventory when it dropped below predetermined levels
  • Assigned employees to specific duties to best meet the needs of the store
  • Examined merchandise to verify that it was correctly priced and displayed
  • Generated repeat business through exceptional customer service
  • IT management, POS support, Electronics Troubleshooting
  • Cellphone support, Number ports, Account creations.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Education

Associates of Applied Science -

Mineral Area College
Park Hills, MO

General Studies

Southeast Missouri State University
Cape Girardeau, MO

Skills

  • Customer-oriented
  • Motivated team player
  • Active listening skills
  • Employee relations
  • POS systems knowledge
  • Personnel development
  • Skilled problem solver
  • Upselling techniques
  • Shipment processing
  • Detail-oriented

Timeline

Manager

Joe's Records STL
08.2021 - 09.2023

Warehouse Supervisor

Rockstar Media LLC
09.2017 - 08.2021

Support Specialist

Element
05.2015 - 01.2016

Manager

RadioShack Corporation
06.2008 - 02.2015

Associates of Applied Science -

Mineral Area College

General Studies

Southeast Missouri State University

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Eric Scheper