Erica Bowser
Kittanning,PA
Summary
Dedicated crew member with strong customer service skills and cash handling experience. Committed to ensuring a pleasant dining experience through teamwork and effective communication.
Overview
1
1
year of professional experience
Work History
Crew Member
Dunkin' Donuts
Kittanning, PA
09.2025 - Current
- Prepared and served food and beverages according to established recipes and quality standards.
- Maintained cleanliness and organization in dining area, ensuring a pleasant customer experience.
- Operated point-of-sale system, processing transactions accurately and efficiently.
- Collaborated with team members to meet peak service demands during busy hours.
- Engaged with customers, providing friendly service and addressing inquiries effectively.
- Adapted quickly to changing menu items and promotions, enhancing overall service efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
RedBank Valley
New Bethlehem, PA2016
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Customer engagement
- Taking orders
- Integrity and honesty
- Drive-thru operations
- Menu memorization
Timeline
Crew Member
Dunkin' Donuts
09.2025 - Current
High School Diploma -
RedBank Valley