Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

ERICA CASTELLANOS

San Antonio

Summary

Outgoing and experienced professional with a proven track record in managing communities, enhancing tenant satisfaction, and driving profitability and occupancy growth. Skilled in operations, leasing, maintenance, financial management, and team leadership. Dedicated to delivering high-quality results and eager to embrace new challenges that will foster personal growth and contribute to the continued success of the organization.

Overview

10
10
years of professional experience

Work History

Property Manager

SYNC at Nobu Station
San Antonio
08.2022 - Current
  • Oversee daily operations of a 474-unit community, managing comprehensive interior and exterior renovation projects from planning through execution, while maintaining resident satisfaction.
  • Successfully managed community operations during a property refinance, ensuring all necessary requirements were met.
  • Participated in the pricing strategies to secure renovation premiums.
  • Conduct market analysis to align pricing and marketing strategies with current trends, ensuring competitive positioning, and optimized revenue.
  • Serve as a Peer Mentor for Property Managers in my region, guiding onboarding and training processes to support team development and consistency across communities.

Property Manager

SYNC at Arden Park
San Antonio
05.2018 - 08.2022
  • Managed a 305-unit community, increased tenant satisfaction and reduced costs by streamlining property management operations.
  • Created and managed property budgets, ensured timely rent collection, and handled financial reporting, consistently meeting or exceeding financial goals.
  • Assisted in due diligence for property acquisition and sale, ensuring all necessary steps were completed for a smooth transition, and a successful transaction.
  • Led the hiring process and team development, resulting in multiple team members advancing within the company.

Assistant Manager/ Leasing Consultant

SYNC at Arden Park
San Antonio
03.2015 - 05.2018
  • Managed daily community operations, supporting leasing, resident relations, and property upkeep to ensure smooth, efficient property management.
  • Handled rent collection, lease agreements, renewals, and move-in/move-out documentation, ensuring compliance with policies, and minimizing delinquency.
  • Coordinated vendor services, supported budgeting, and assisted with monthly reporting to ensure efficient property management, and smooth operations.
  • Led leasing efforts, conducted property tours, and followed up with prospects, driving lease conversions, and meeting occupancy targets.

Education

High School Diploma -

Judson Highschool
Converse, TX
06.2009

Skills

  • Property Management
  • Leasing & Tenant Relations
  • Budgeting & Financial Management
  • Vendor Coordination
  • Problem Solving and Conflict Resolution
  • Compliance & Regulatory Knowledge
  • Maintenance Management
  • Communication & Customer Service
  • Marketing
  • Team Builder

Accomplishments

  • Core Value Award 2017
  • Just like Fire Award 2020
  • Top Mystery Shop Award 2021
  • SYNC Resilience Award 2023
  • Peer Mentor since 2023

References

Neva Legg 

Regional Manager

210-291-9033

Timeline

Property Manager

SYNC at Nobu Station
08.2022 - Current

Property Manager

SYNC at Arden Park
05.2018 - 08.2022

Assistant Manager/ Leasing Consultant

SYNC at Arden Park
03.2015 - 05.2018

High School Diploma -

Judson Highschool

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