Erica Eversole
Manchester,KY
Overview
15
15
years of professional experience
Work History
Crew Member
Wendy's
Manchester, KY
03.2025 - 02.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new crew members on operational procedures and company standards.
- Operated kitchen equipment efficiently while adhering to food safety regulations.
- Collaborated with team members to optimize workflow during peak hours, ensuring timely service.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Administrative Assistant
Spectraforce Technologies
06.2022 - 09.2022
- Entering in OSHA codes on products the company makes from one computer database to another.
- Assisted in preparing reports and presentations, contributing to data accuracy and clarity of information.
PCA Personal Care Assistant
Sykes Enterprises Incorporated
03.2022 - 06.2022
- Provided compassionate care and support to individuals, enhancing daily living activities and overall well-being.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Live Chat Agent
Concentrix
05.2021 - 12.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated customers on product features and benefits to enhance their purchasing decisions.
- Analyzed customer feedback to identify trends and recommend product improvements.
- Maintained up-to-date knowledge of industry trends and competitor offerings to inform sales tactics.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Tier 2 Customer Service Representative
Serco
11.2020 - 02.2021
- Resolved complex customer inquiries and issues, ensuring timely and effective solutions.
- Provided expert product knowledge to enhance customer satisfaction and loyalty.
- Collaborated with team members to streamline support processes, improving response times.
Family Case Worker
KCEOC Community Action Partnership
12.2017 - 10.2020
- Conducted comprehensive assessments to identify family needs and service eligibility.
- Developed individualized service plans in collaboration with families and community resources.
- Facilitated access to healthcare, education, and housing assistance for families in need.
- Coordinated with multidisciplinary teams to ensure holistic support for clients' challenges.
- Provided crisis intervention and conflict resolution strategies to improve family dynamics.
- Worked closely with schools and educators to address the unique academic needs of children within the caseload.
- Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.
- Streamlined access to community resources by connecting families with appropriate services such as housing, healthcare, and educational programs.
- Increased parental involvement in children''s education by organizing workshops and informational sessions for parents.
- Conducted regular home visits, ensuring the safety and well-being of children while fostering strong relationships with their families.
Disability Aide
KCEOC Community Action Partnership
07.2017 - 12.2017
- Assisted individuals with disabilities in daily living activities to enhance independence and quality of life.
- Developed personalized care plans tailored to individual needs, fostering effective communication and support strategies.
- Advocated for clients' rights and needs within community resources, enhancing access to necessary services and support systems.
- Delivered exceptional care in accordance with established policies and procedures, adhering to professional standards of practice within the disability support field.
- Assisted patients with personal hygiene tasks, maintaining dignity and respect during sensitive care routines.
- Completed regular check-ins and progress report for each client.
Customer Sales Representative
RV Parts Country
08.2016 - 05.2017
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collaborated with team members to streamline order processing and improve operational efficiency.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Maintained inventory accuracy, coordinating with suppliers for timely restocking of products.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Led initiatives for upselling strategies, increasing overall sales revenue through targeted promotions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Data Entry Operator
SourceHOV
05.2013 - 03.2016
- Processed large volumes of data with high accuracy and attention to detail.
- Utilized advanced data entry software to streamline operations and enhance productivity.
- Maintained organized records, ensuring easy retrieval and compliance with quality standards.
- Conducted regular audits of data entries, enhancing overall data integrity and reliability.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Corrected data entry errors to prevent duplication or data degradation.
Data Entry Operator
ACS, A Xerox Company
05.2011 - 04.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Collaborated with clinical staff to address patient concerns, improving communication and service quality.
- Managed case escalations, providing solutions to complex issues while maintaining customer satisfaction levels.
Education
No Degree - Child Care Certification
Somerset Community College
London, KYAssociate of Applied Science - Office System Technology
Somerset Community College
London, KYHigh School Diploma - undefined
Clay County High School
06.2007
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- Accuracy and attention to detail
- Fast typing speed
- File management
- Independent worker
- Active listening
- Critical thinking
- Customer relations
Timeline
Crew Member
Wendy's
03.2025 - 02.2026
Administrative Assistant
Spectraforce Technologies
06.2022 - 09.2022
PCA Personal Care Assistant
Sykes Enterprises Incorporated
03.2022 - 06.2022
Live Chat Agent
Concentrix
05.2021 - 12.2021
Tier 2 Customer Service Representative
Serco
11.2020 - 02.2021
Family Case Worker
KCEOC Community Action Partnership
12.2017 - 10.2020
Disability Aide
KCEOC Community Action Partnership
07.2017 - 12.2017
Customer Sales Representative
RV Parts Country
08.2016 - 05.2017
Data Entry Operator
SourceHOV
05.2013 - 03.2016
Data Entry Operator
ACS, A Xerox Company
05.2011 - 04.2013
High School Diploma - undefined
Clay County High School
No Degree - Child Care Certification
Somerset Community College
Associate of Applied Science - Office System Technology
Somerset Community College