Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erica Gonzales

San Antonio

Summary

A morally driven professional who takes pride in providing thorough, accurate work in every environment. Keeps a positive and open-minded outlook, which has aided me in every career field in which I have been. Ambition takes me far in every goal that needs to be met, which has created a flexible lifestyle for completing everyday objectives. Aiming to further my education and grow my career with a reliable company.

Overview

10
10
years of professional experience

Work History

Dispatcher

Sa Specialties Air Conditioning And Heating
San Antonio
02.2022 - Current
  • Spoke with hundreds of customers daily while finding solutions and deescalating high emotions for a variety of situations.
  • Developed strategies for improving efficiency within the dispatch department.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Helped build the base of a software for the company which included very detailed and accurate data entry.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed city inspections which included working with the city to find solutions for issues with their scheduling guidelines and faulty installs.

Fulfillment Expert

Target
San Antonio
02.2018 - 01.2022
  • Established quality control systems to ensure that orders are accurately filled prior to shipment.
  • Provided excellent customer service by responding to inquiries promptly and professionally.
  • Multitasked with other departments within the store to help when needed.
  • Maintained the highest efficiency ratings on the team in multiple departments.
  • Utilized data analysis tools to identify opportunities for improving operational efficiency.
  • Coordinated product fulfillment activities with other departments such as marketing, accounting, and customer service.
  • Trained staff members on proper packing techniques to minimize damage during shipping.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Customer Service Representative

Pizza Hut
Rockford
06.2015 - 10.2018
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Managed the front of house while taking calls, serving tables, and preparing food for delivery and takeout
  • Was in charge of keeping the front of house clean and sanitized, which was kept up with thoroughly on every shift.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Arts - Clinical Psychology

Southern New Hampshire University
Manchester, NH
03-2024

Associate of Science - Criminal Justice

Southern New Hampshire University
Manchester, NH
12-2021

Skills

  • Conflict resolution
  • Attention to detail
  • Customer relations
  • Database management
  • Active listening
  • Stress tolerance
  • Multitasking Abilities
  • Organizational skills
  • Verbal communication
  • Interpersonal skills
  • Friendly, positive attitude
  • Flexible and adaptable
  • Calm under pressure
  • Microsoft office
  • Critical thinking

Accomplishments

  • Graduated college with honors with a 3.7 GPA

Timeline

Dispatcher

Sa Specialties Air Conditioning And Heating
02.2022 - Current

Fulfillment Expert

Target
02.2018 - 01.2022

Customer Service Representative

Pizza Hut
06.2015 - 10.2018

Bachelor of Arts - Clinical Psychology

Southern New Hampshire University

Associate of Science - Criminal Justice

Southern New Hampshire University

Similar Profiles

CREATE PROFILE