Erica Greenwood
Jackson,MS
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
19
19
years of professional experience
Work History
Administrative Assistant III
Hinds County Health Department
Jackson, MS
02.2024 - 09.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Administrative Assistant III
Mississippi Division Of Medicaid
Pearl, MS
12.2018 - 01.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Supervisor
Baptist Medical Center
Jackson, MS
08.2011 - 08.2018
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Organized special events such as company picnics or holiday parties for employees.
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Provided timely transportation services for outpatients to various medical facilities.
- Collected patient information from nursing staff prior to transport.
Operations Supervisor
Xerox
Madison, MS
02.2006 - 08.2011
- Directed employees on how to use equipment properly and safely.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
Education
GED -
Morrison Adult Education Center
1224 Eminence Row05-1996
Some College (No Degree) - Criminal Justice
Virginia Colleges
I-55 NorthSkills
- Clerical Support
- Scheduling
- Office Administration
- Meeting planning
- Document Control
- Appointment Scheduling
- Research
- Data Entry
- Quality Assurance
- Patient Scheduling
- Mail handling
- Filing
- Prioritizing patients
- Credit and collections
- Supervising staff
Timeline
Administrative Assistant III
Hinds County Health Department
02.2024 - 09.2024
Administrative Assistant III
Mississippi Division Of Medicaid
12.2018 - 01.2023
Supervisor
Baptist Medical Center
08.2011 - 08.2018
Operations Supervisor
Xerox
02.2006 - 08.2011
GED -
Morrison Adult Education Center
Some College (No Degree) - Criminal Justice
Virginia Colleges
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