Erica Grenier
Manchester
Summary
Dedicated crew member with a strong focus on delivering exceptional customer service, enhancing operational efficiency, and maintaining high standards of cleanliness.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Candia, NH
08.2014 - 09.2016
- Delivered exceptional customer service in fast-paced environment, ensuring positive experiences for all patrons.
- Operated coffee and beverage equipment, maintaining high standards of quality and safety protocols.
- Collaborated with team members to streamline workflow during peak hours, enhancing operational efficiency.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in training new crew members on company policies and best practices for customer interaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient cash handling procedures.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Cooking
Auguste Escoffier School of Culinary Arts
637 S Broadway H, Boulder, CO 8030504-2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Drive-thru operations
- Leadership qualities
- Heavy lifting
- Food preparation
Timeline
Crew Member
Dunkin' Donuts
08.2014 - 09.2016
Cooking
Auguste Escoffier School of Culinary Arts