Erica Gutierrez
Stanton,USA
Summary
Versatile and detail-oriented office administrator with 10 years of experience in administrative support across healthcare and construction sectors. Proven expertise in scheduling, data entry, and client communication, effectively managing interactions with over 50 families and team members. Skilled in maintaining HIPAA standards and handling billing processes. Committed to enhancing operational efficiency and fostering a professional environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scheduler
Behavior And Education
09.2025 - Current
- Greet clients and visitors warmly; manage check-in and check-out procedures
- Answer phones, direct calls, and respond to general inquiries
- Support clinic operations by assisting with inventory and preparation of toys, activities, and materials
- Refresh seasonal décor and help maintain an inviting and professional clinic aesthetic
- Keep signage and bulletin boards up to date with current postings
- Scheduling and coordinating therapist schedules daily/weekly/monthly
- Tracking of information (e.g., cancellations, make-up sessions)
- Communicate with 50+ families, team members and providers
- Data entry
Front Desk Assistant
Win-Dor, Inc.
01.2023 - 11.2024
- 1. Posting Checks
- 2. Data Entry
- 3. Checking builders systems
- 4. Prepare invoices with related supporting documentation
- 5. Follow up on payments for Delivery (COD) and invoices on payment plans.
- 6. Monitor accounts for overdue invoices and follow up on outstanding balances daily.
- 7. Generate, analyze, and distribute reports as requested by management.
- 8. Process Daily AR invoices from the billing department
- 9. Prepare Credit Memos as needed for billing department
- 10. Monitor customer accounts for past due invoices and follow up on outstanding balances daily.
- 11. Reconcile discrepancies in accounts and resolve billing issues (30/60/90/120 days)
- 12. Prints, analyzes, and distributes reports as requested by management.
- 13. Document and communicate short payments and unapplied cash through established procedures.
- 14. Provide administrative support to management, and billing department as needed
Office Assistant II
Clinic/Group Homes Olive Crest
08.2020 - 11.2022
- 1. Answers and directs phone calls and takes messages as appropriate
- 2. Greets visitors and directs to appropriate person
- 3. Prepares outgoing faxes and distributes incoming faxes
- 4. Photocopies a broad range of materials
- 5. Schedules meetings and appointments
- 6. Types routine correspondence and prepares files as assigned
- 7. Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients
- 8. Other duties as assigned or necessary to support the program, office and/or the company
- 9. Handle billing to clients or Medi Cal and Medicare
- 10. Handle billing for Clinic/STRTP programs via Citrix
- 11. Entering and Discharging youth from STRTP/Clinic Program
- 12. Monthly Reports to County
- 13. Weekly and Monthly Occupancy Reports
- 14. Entering new referrals in Oliver
- 15. Collecting and allocating Receipts of purchases for group home and intensive care director
- 16. Other duties as assigned or necessary to support the program, office and/or the company
Office Assistant I
Pathways-Camino Nuevo
08.2019 - 08.2020
- 1. Answers and directs phone calls and takes messages as appropriate
- 2. Greets visitors and directs to appropriate person
- 3. Prepares outgoing faxes and distributes incoming faxes
- 4. Photocopies a broad range of materials
- 5. Schedules meetings and appointments
- 6. Types routine correspondence and prepares files as assigned
- 7. Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients
- 8. Other duties as assigned or necessary to support the program, office and/or the company
- 9. Handle billing to clients or Medi Cal and Medicare
- 10. Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients
Office Administrator/Receptionist
Imperium Vinyl Windows and Doors
06.2018 - 08.2019
- 1. Manage agenda/arrangements/appointments etc. for all installations.
- 2. Making estimates.
- 3. Greeting prospective clients.
- 4. Manages correspondence by answering emails and sorting mail.
- 5. Coordinate project deliveries.
- 6. Maintaining a clean and enjoyable working environment.
- 7. Direct contact with vendors.
- 8. Ordering material.
- 9. Sales of windows and doors. Closing contracts with homeowners and general contractors.
Student Coordinator
United School of America
04.2016 - 06.2018
- 1. Answering a high volume of phone calls.
- 2. Multitasking and prioritizing with the many duties and responsibilities assigned.
- 3. Following up with student completing their courses and ensuring students get the material they need in order to compete the course.
- 4. Constant communication with insurance companies to aid students with various paper work and applications needed. Phone calls to attorney offices.
- 5. Submitting various reports needed in a timely manner.
- 6. Assigning teachers and putting together schedules.
- 7. Writing letters.
Education
Accounting -
Fullerton College
Fullerton, CA03-2026
Diploma - undefined
La Quinta High School
Westminster, CA12-2003
Skills
- Appointment scheduling
- Medical Terminology
- Microsoft Word
- Billing
- Citrix (3 years)
- EHR systems
- Medical scheduling
- Receptionist
- Construction administrative experience
- Oracle
- QuickBooks
- Microsoft Teams
- Clerical
- Quality Assurance
- Sage
- Accounting
- Microsoft Excel
- Microsoft Outlook Calendar
- Citrix
- Ethernet
- QuickBooks (1 year)
- Data entry in Excel
Certification
- CPR Certification
- First Aid Certification
Languages
Bilingual
Timeline
Scheduler
Behavior And Education
09.2025 - Current
Front Desk Assistant
Win-Dor, Inc.
01.2023 - 11.2024
Office Assistant II
Clinic/Group Homes Olive Crest
08.2020 - 11.2022
Office Assistant I
Pathways-Camino Nuevo
08.2019 - 08.2020
Office Administrator/Receptionist
Imperium Vinyl Windows and Doors
06.2018 - 08.2019
Student Coordinator
United School of America
04.2016 - 06.2018
Diploma - undefined
La Quinta High School
Accounting -
Fullerton College