ERICA HUNDLEY
Asheville,NC
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Proficiently manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
16
16
years of professional experience
Work History
Operations Manager
Throwin' Stones
Weaverville, NC
09.2019 - Current
- Address customer concerns promptly, resolve issues efficiently to maintain high satisfaction ratings.
- Establish efficient order processing workflows enabling prompt order fulfillment while minimizing errors.
- Analyze sales data to identify trends, forecast future demand, and make informed purchasing decisions.
- Maintain an organized stockroom by labeling shelves clearly, and designating specific areas for different products.
- Ensure accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Learn and adapt quickly to new technology and software applications.
Head Teller
Telco Community Credit Union
Asheville, NC
09.2012 - 09.2015
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Mentored junior tellers, fostering professional development and growth within the team.
- Promoted an inclusive team environment that fostered collaboration, continuous learning, and employee growth.
Sales Associate
JC Penney
Asheville, NC
09.2010 - 07.2012
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Arts -
Asheville-Buncombe Technical Community College
Asheville, NC12-2026
High School Diploma -
North Buncombe High School
Weaverville, NC01-2011
Skills
- Employee relations and conflict resolution
- Workflow optimization
- Teamwork and collaboration
- Issue and complaint resolution
- Quick Learner Aptitude
- Task Prioritization
- Adaptable in learning new technologies
- Project management
Timeline
Operations Manager
Throwin' Stones
09.2019 - Current
Head Teller
Telco Community Credit Union
09.2012 - 09.2015
Sales Associate
JC Penney
09.2010 - 07.2012
High School Diploma -
North Buncombe High School
Associate of Arts -
Asheville-Buncombe Technical Community College