Erica Janik
Council Bluffs,IA
Summary
Results-driven Deli Manager with proven expertise in customer service, team collaboration, and inventory management. Enhanced customer satisfaction and increased sales through effective staff training and innovative merchandising strategies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deli Manager
SpartanNash
Omaha, NE
03.2025 - Current
- Supervised daily deli operations, ensuring compliance with health and safety standards.
- Trained team members on food handling procedures and customer service excellence.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Assisted in developing promotional displays to enhance product visibility and sales.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Reduced employee turnover by creating supportive work environment and offering competitive wages and benefits.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Set schedules for 12 staff by planning and designating shifts and hours.
Oklahoma Joes
Cutchall Management
Elkhorn, NE
05.2022 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Assign duties, responsibilities, and workstations in accordance with work requirements
- Compile and balance cash receipts at the end of the day or shift
- Work with different vendors ordering supplies
Paradise Bakery
Cutchall Management
Omaha, NE
09.2017 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Prepare and serve hot or cold beverages, such as coffee, espresso, blended coffees or teas
- Order, receive, and stock supplies
- Take orders and convey them to other employees for preparation
- Clean and sanitize work area and seating area
- Switch over for lunch making salads, sandwiches, wraps, and more
- Count drawers and balance them out for the morning
- Go to the bank and make deposits and make change orders
Order Filler
Oriental Trading Company
Omaha, NE
03.2006 - 10.2009
- Operated order fulfillment equipment to efficiently process and pack customer orders.
- Ensured accurate picking and packing of products to meet daily shipping deadlines.
- Implemented safety protocols to promote a secure working environment for all staff.
- Cross trained to packing
- Assisted in developing streamlined processes that improved overall workflow efficiency.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Education
Some College (No Degree) - Business Management And Human Relations
University of Nebraska At Omaha
Omaha, NESkills
- Customer service
- Task delegation
- Employee supervision
- Inventory management
- Ordering supplies
- Food safety compliance
- Staff training
- Product rotation
- Waste reduction
- Promotion execution
- Profit and loss
- Deli product packaging
- Cleaning & sanitation
- Team collaboration
- Food and beverage service
- Food production management
- Work station assignments
- ServSafe food manager
- Teamwork
Certification
- ServSafe Certified, Spartannash
Timeline
Deli Manager
SpartanNash
03.2025 - Current
Oklahoma Joes
Cutchall Management
05.2022 - 01.2025
Paradise Bakery
Cutchall Management
09.2017 - 06.2022
Order Filler
Oriental Trading Company
03.2006 - 10.2009
Some College (No Degree) - Business Management And Human Relations
University of Nebraska At Omaha