Erica Jones
Youngstown,OH
Summary
Customer-focused professional with experience in customer service, vehicle inspection, investigations, case management, documentation, deescalation, and conflict resolution. Skilled at assessing situations, gathering and verifying information, maintaining accurate records, protecting confidential information, and resolving customer concerns in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Visionary AV Solutions
Stafford, VA
01.2026 - Current
- Managed scheduling and calendar coordination for executives to optimize time management.
- Coordinated travel arrangements, including itineraries and accommodations, enhancing logistical efficiency.
- Assisted in preparing presentation materials, ensuring clarity and professionalism.
- Supported daily office operations by maintaining organized filing systems and documentation.
- Responded to customer inquiries promptly, fostering positive client relationships.
Customer Service Representative
3.0 Mobile Notary Service
Glen Allen, VA
11.2025 - Current
- Managed client communications through phone and email, providing clear and accurate information.
- Coordinated scheduling of notary appointments, ensuring timely service delivery for clients.
- Streamlined appointment confirmation processes to improve response times and reduce cancellations.
- Assist customers with understanding appointment requirements and preparing necessary documents.
- Process payments and maintain records of completed services and outstanding balances.
- Maintain customer confidentiality and legal information in accordance with company policy and procedures.
Social Worker - Child and Youth
Columbiana County Job & Family Services
Lisbon, OH
09.2024 - 05.2025
- Facilitated individual and group counseling sessions to support emotional well-being.
- Collaborated with multidisciplinary teams to ensure comprehensive care for youth clients.
- Conducted assessments of client needs to develop tailored service plans.
- Monitored client progress and adjusted interventions based on feedback and outcomes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Educated parents on available support services, enabling them to effectively navigate systems of care for their children's benefit.
Customer Service Representative / Auto Detailer
Enterprise Rent-A-Car
Austintown, OH
06.2023 - 09.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed rental agreements and transactions accurately, ensuring compliance with company policies.
- Coordinated vehicle availability and maintenance schedules to optimize fleet utilization.
- Enhanced customer satisfaction by actively listening to feedback and implementing solutions.
- Collaborated with team members to meet daily operational goals and improve service delivery.
- Inspect vehicles for cleanliness, damage, and overall condition before and after rental use.
Therapeutic Support Staff Member
Youth Intensive Services
Youngstown, OH
12.2017 - 05.2023
- Provided one-on-one therapeutic support to youth, fostering emotional and behavioral growth.
- Implemented evidence-based interventions to improve coping strategies and resilience in clients.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for clients.
- Monitored client progress, documenting changes and communicating effectively with stakeholders.
- Conducted crisis intervention sessions, ensuring safety and stability for at-risk youth.
- Facilitated group therapy activities, promoting peer support and social skills development.
- Mentored junior staff, sharing best practices in therapeutic techniques and client engagement strategies.
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Analyzed program effectiveness, contributing insights to enhance service delivery and outcomes for clients.
Trainer
VXI Global Solutions LLC
Youngstown, OH
02.2013 - 08.2017
- Developed and delivered training programs for diverse teams, enhancing employee skillsets and knowledge retention.
- Facilitated onboarding sessions, ensuring new hires acclimated quickly to company culture and operational standards.
- Collaborated with management to identify training needs, aligning programs with organizational goals and employee development plans.
- Evaluated training effectiveness through feedback and assessments, implementing improvements for future sessions. /
- Developed and implemented training programs to enhance employee performance and engagement.
- Evaluated training effectiveness through assessments and feedback, refining content as needed.
Education
Bachelor of Science - Criminal Justice
Youngstown State University
Youngstown, OH12-2021
Skills
- Office administration
- Data entry
- Computer skills
- Administrative support
- Client support
- Customer service
- Client relations
- Time management
- Organizational skills
- Team collaboration
- Problem resolution
- Active listening
- Critical thinking
- Conflict resolution
Timeline
Administrative Assistant
Visionary AV Solutions
01.2026 - Current
Customer Service Representative
3.0 Mobile Notary Service
11.2025 - Current
Social Worker - Child and Youth
Columbiana County Job & Family Services
09.2024 - 05.2025
Customer Service Representative / Auto Detailer
Enterprise Rent-A-Car
06.2023 - 09.2024
Therapeutic Support Staff Member
Youth Intensive Services
12.2017 - 05.2023
Trainer
VXI Global Solutions LLC
02.2013 - 08.2017
Bachelor of Science - Criminal Justice
Youngstown State University