Erica Petillo
Houston
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
General Manager
Jackinthebox
Rosenberg
09.2017 - Current
- Directed daily operations to ensure efficient service and quality standards.
- Managed staff training programs to enhance team performance and customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Assistant Manager
Jack in the Box
Houston
08.2015 - 03.2017
- Supervised daily operations to ensure compliance with company standards.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels to optimize stock availability and reduce waste.
Fire Watcher
Performance
Houston
06.2013 - 04.2014
- Monitored work areas for fire hazards and ensured compliance with safety regulations.
- Conducted regular inspections of equipment and tools for fire safety standards.
- Assisted teams in implementing fire prevention measures during operations.
Cashier Team Lead
Whataburger
Houston
03.2009 - 04.2013
- Led team in daily cash register operations and customer service tasks.
- Trained new cashiers on company policies and point-of-sale procedures.
- Managed shift schedules to ensure adequate staffing levels during peak hours.
Cashier
Walmart
Pearland
05.2007 - 04.2009
- Processed customer transactions efficiently and accurately at the checkout.
- Assisted customers with product inquiries and provided helpful recommendations.
- Maintained cleanliness and organization of the checkout area throughout shifts.
Education
Everest Institute
Houston, TX 01.2008 - 07.2009
Ross Shaw Sterling
Houston, TxSome College (No Degree) - Business
Houston Community College
Houston, TXSkills
- Operational management
- Staff training
- Inventory management
- Quality control
Timeline
General Manager
Jackinthebox
09.2017 - Current
Assistant Manager
Jack in the Box
08.2015 - 03.2017
Fire Watcher
Performance
06.2013 - 04.2014
Cashier Team Lead
Whataburger
03.2009 - 04.2013
Everest Institute
01.2008 - 07.2009
Cashier
Walmart
05.2007 - 04.2009
Ross Shaw Sterling
Some College (No Degree) - Business
Houston Community College