Summary
Overview
Work History
Education
Skills
Timeline
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Erica Raygoza

La Verne,CA

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

TMC Property Management
Manhattan Beach, CA
10.2017 - 04.2021
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors and provided general information about the company.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
  • Coordinated with contractors to ensure timely completion of repairs or renovations.
  • Maintained positive relationships with tenants by responding promptly to inquiries and requests.
  • Responded quickly to emergency situations involving tenants or properties.
  • Scheduled maintenance calls.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Handled resident complaints and expedited maintenance requests.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Phone Scheduler

Cancer Care Associates
Redondo Beach, CA
10.2015 - 06.2016
  • Maintained accurate records of all tasks completed by the team.
  • Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Scheduled and confirmed appointments.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Received and distributed mail, letters and packages.
  • Answered phones and routed voicemails to respective employees.

Commercial Driver

AutoZone
Carson, CA
07.2012 - 09.2015
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance when necessary.
  • Assisted other drivers with loading and unloading packages when necessary.
  • Communicated customer feedback to supervisor.
  • Verified accuracy of all orders before leaving the warehouse.
  • Delivered goods to customers in a timely manner while adhering to assigned routes and time schedules.
  • Accurately completed paperwork including delivery documents, bills of lading, invoices.
  • Provided courteous service to customers by answering questions, locating parts, resolving complaints.
  • Performed routine inspections of vehicle equipment such as tires, lights, brakes, gas and oil levels.
  • Loaded and unloaded merchandise from delivery truck.
  • Resolved customer disputes in a professional manner while maintaining excellent customer service standards.
  • Stocked shelves with incoming inventory when not making deliveries.
  • Cleaned interior cab area upon returning from each trip; washed exterior of vehicle periodically as needed.
  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.

Manager

T-Shirt Wearhouse
Carson, CA
05.2010 - 07.2012
  • Verified accuracy of register tills at beginning and end of shift.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Assisted customers with product selection and resolving complaints.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Assisted in general housekeeping to maintain store image.
  • Counted and balanced registers.

Education

High School Diploma -

Carson High School
Carson, CA
06-2008

Medical Assisting

SoCal Rock
Torrance, CA

Skills

  • Office Administration
  • Invoice Processing
  • Quality Assurance
  • Clerical Support
  • Data Entry
  • Appointment Scheduling
  • Customer Service
  • Professional Communication
  • Spanish Fluency

Timeline

Administrative Assistant

TMC Property Management
10.2017 - 04.2021

Phone Scheduler

Cancer Care Associates
10.2015 - 06.2016

Commercial Driver

AutoZone
07.2012 - 09.2015

Manager

T-Shirt Wearhouse
05.2010 - 07.2012

High School Diploma -

Carson High School

Medical Assisting

SoCal Rock

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Erica Raygoza