Erica Santana
Lawrence,MASSACHUSETTS
Summary
Dedicated Crew Member with strong customer service and communication skills. Maintains high-quality food preparation and cleanliness standards while ensuring positive dining experiences. Collaborates effectively with team to meet customer demands during peak hours.
Compassionate individual with experience in caregiving and support roles. Enhances resident quality of life through personal care and collaboration with healthcare professionals. Monitors health changes diligently to ensure timely responses and interventions.
Overview
3
3
years of professional experience
Work History
Crew Member
Chipotle Grill
11.2023 - 11.2024
- Prepared high-quality food items in accordance with Chipotle standards.
- Assisted in maintaining cleanliness and organization of workstations.
- Provided exceptional customer service, ensuring positive dining experiences.
- Collaborated with team members to efficiently meet customer demands during peak hours.
Senior Caregiver
Mary Immaculate Health/care Services
03.2022 - 11.2023
- Provided compassionate care and support to residents, enhancing their quality of life.
- Assisted with daily living activities, promoting independence and dignity among patients.
- Collaborated with healthcare professionals to develop personalized care plans for residents.
- Monitored vital signs and documented health changes, ensuring proactive medical responses.
Education
High School Diploma -
Greater Lawrence Technical School
57 River RD, Andover MA, 01810Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Attention to detail
- Cash handling
- Clear communication
- Cleaning
- Customer engagement
- Taking orders
- Safe food handling
- Integrity and honesty
- Drive-thru operations
- Leadership qualities
- Verbal and written communication
- Food preparation
- Heavy lifting
- Safety
- Resilience and persistence
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Crew Member
Chipotle Grill
11.2023 - 11.2024
Senior Caregiver
Mary Immaculate Health/care Services
03.2022 - 11.2023
High School Diploma -
Greater Lawrence Technical School