Excel
ERIC DEUTZ
Data Analyst, Account Representative
Chicago,IL
Summary
Self-motivated, reliable worker with strong communication, presentation, and data analysis and management skills. Reliable, self-directed team member with detail oriented & analytical capabilities driven by the goal to ensure client satisfaction and high quality of service.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Account Representative
Compsych
Chicago, IL
11.2019 - Current
- Proactively managed a book of business comprised of customers
- Utilized relationship management skills to strengthen the overall customer experience
- User Acceptance Testing subject matter expert supporting the release of enhancement to CRM and client management tools
- Peer mentor via escalation channels to answer process questions for the customer experience team
Data Analyst
Planned Property Management
Chicago, IL
07.2019 - 10.2019
- Analyzed collected data sets to influence marketing & pricing decisions
- Coordinated with marketing to develop tools to better assess online market reach and popularity
Brand Ambassador
Siren Siren Staffing
Chicago, IL
12.2017 - 07.2019
- Worked in direct customer interaction and sales at conventions, book signings, concerts, and as a part of street teams and in-store demos
Artistic Associate
Face to Face Productions
Chicago, IL
09.2017 - 06.2019
- Toured across Midwest performing educational shows for students grades K-5
Operations Team Manager
CLIMB Theatre
Inver Grove Heights, MN
08.2016 - 04.2017
- Wrote, designed, and performed educational shows for students grades K-12.
Marketing Assistant/Actor
Tent Theatre Company
Springfield, MO
05.2015 - 07.2015
- Secured donations from the community through in-person outreach, exceeding monetary goals while maintaining high customer satisfaction
Education Intern
Des Moines Playhouse
Des Moines, IA
05.2014 - 08.2014
- Developed, created, and taught curriculum for a one-week long course for junior high - high school aged students.
Education
Master of Education - Measurement, Evaluation, Statistics and Assessment
University of Illinois At Chicago
Chicago, IL 08.2021 - 12.2022
Bachelor of Fine Arts - Musical Theatre
Drake University
Skills
Document Management
Data Analysis
Client Development
Search Engine Optimization
Software
SPSS
SQL
Timeline
Master of Education - Measurement, Evaluation, Statistics and Assessment
University of Illinois At Chicago
08.2021 - 12.2022
Account Representative
Compsych
11.2019 - Current
Data Analyst
Planned Property Management
07.2019 - 10.2019
Brand Ambassador
Siren Siren Staffing
12.2017 - 07.2019
Artistic Associate
Face to Face Productions
09.2017 - 06.2019
Operations Team Manager
CLIMB Theatre
08.2016 - 04.2017
Marketing Assistant/Actor
Tent Theatre Company
05.2015 - 07.2015
Education Intern
Des Moines Playhouse
05.2014 - 08.2014
Bachelor of Fine Arts - Musical Theatre
Drake University