Erick De La Cruz
Branford,Florida
Summary
Dynamic and results-driven professional with extensive experience in customer service and logistics, notably at Family Dollar. Proven ability in complaint resolution and scheduling, ensuring customer satisfaction and operational efficiency. Skilled in multi-task management and punctuality, consistently delivering high-quality service in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Cashier
Family Dollar
10.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
Driver
Suwannee Parks and Recreation
06.2023 - 10.2023
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed all relevant traffic laws and safety regulations.
Driver
Bagley Trucking
01.2022 - 09.2023
- Coordinated efficient routes to avoid delays and optimize schedules.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained signatures from customers upon delivery of goods.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Customer Service Representative
Sun Stop
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Concrete Pump Operator/Truck Driver
Eddy De La Cruz
- Cleaned concrete pumps at end of each project to keep in good working condition and to avoid breakdowns.
- Drove concrete truck to and from each project site responsibly to meet job demands.
- Evaluated site conditions and worked with contractors to set up truck properly.
- Operated equipment to pump concrete and produce concrete materials.
Front Line Cook
Hola Cuban Cafe
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Hospital Corpsman
Navy
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Rendered emergency medical treatment and administered immunization programs.
- Performed basic laboratory tests and collected specimens for further analysis.
Education
Associate of Arts - Cyber Security
12-2025
Skills
- Complaint resolution
- Scheduling
- Account updating
- Multi-line telephone operations
- Multi-task management
- Punctuality and reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier - Family Dollar
10.2023 - Current
Driver - Suwannee Parks and Recreation
06.2023 - 10.2023
Driver - Bagley Trucking
01.2022 - 09.2023
Customer Service Representative - Sun Stop
Concrete Pump Operator/Truck Driver - Eddy De La Cruz
Front Line Cook - Hola Cuban Cafe
Hospital Corpsman - Navy
Florida Gateway College - Associate of Arts, Cyber Security