ERICK FLORES
Garden Grove,CA
Summary
Dynamic program coordinator with a strong background in team collaboration and project management. Recognized for adaptability in fast-paced environments, consistently delivering reliable outcomes while managing competing priorities. Strong communication skills foster productive relationships and effectively navigate complex challenges.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Program Manager
Project Kinship
Santa Ana, California
09.2025 - Current
- Oversaw program compliance with requirements, schedule and budget.
- Managed external client and business partner relationships.
- Generated and delivered reports, program review presentations and other program status updates.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Created tactical relationships with teams to propel projects and attain results.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Implemented plans designed for individual's specific needs.
Peer Navigation Coordinator
Project Kinship
06.2023 - Current
- Facilitated group sessions on coping strategies and emotional regulation, equipping participants with tools for healthier stress management.
- Collaborated with interdisciplinary teams to ensure comprehensive support for clients in crisis situations.
- Served as a liaison between individuals in crisis and other service providers, ensuring seamless coordination of care during challenging times.
- Provided emotional support and guidance to colleagues experiencing secondary trauma or compassion fatigue due to the nature of their work with clients in crisis.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Recruited and trained staff while setting and tracking performance goals.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored individuals to support personal and professional growth within the organization.
Lead Restorative Practices Interventionist
Project Kinship
08.2022 - 06.2023
- Provided personalized educational, behavioral, and social-emotional support to enhance student well-being and success.
- Utilized de-escalation techniques aligned with trauma-informed care model to effectively manage and resolve conflicts.
- Applied active listening and collaborative problem-solving techniques to foster positive outcomes for students.
- Applied positive reinforcement to redirect negative behaviors.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cross-trained and coached employees to develop technical and customer service skills.
Education
High School Diploma -
OCDE
Garden Grove, CA07-2014
Some College (No Degree) - Sociology Undergrad
Chapman University
Orange, CASkills
- Program evaluation
- Performance management
- Organizational management
- Strategic planning
- Change management
- Leadership and vision
- Team development
- Problem solving
- Relationship building
Certification
- La Cultura Cura - Circle Keeper Process [2025]
- Parents On a Mission [2024]
- Community Intervention Worker [2022]
- Avert (Active Violence Emergency Response Training) [2022]
- Forklift [2021]
- Forestry Firefighter, Cal FIRE - [2018]
References
Louie Gomez - Principal, Fitz Intermediate 661-332-9634
Dr. Gregory Barraza - Associate Director Undergrad Panthers (714) 997-6781
Dr. Jan Osborn - Chapman University Professor (714) 270-1015
Timeline
Program Manager
Project Kinship
09.2025 - Current
Peer Navigation Coordinator
Project Kinship
06.2023 - Current
Lead Restorative Practices Interventionist
Project Kinship
08.2022 - 06.2023
High School Diploma -
OCDE
Some College (No Degree) - Sociology Undergrad
Chapman University