Ericka Borom
Cleveland,OH
Summary
Dynamic professional with extensive experience in enhancing operational efficiency at Ohio Injury Referral Network. Recognized for significant improvements in customer satisfaction through expert technical support and service excellence. Proficient in network troubleshooting and committed to fostering team growth, driving innovative solutions while maintaining meticulous task management. Career goals include leveraging expertise to further elevate organizational performance and client satisfaction.
Overview
23
23
years of professional experience
Work History
Office Manager
Ohio Injury Referral Network
06.2012 - Current
- Coordinate administrative tasks to ensure seamless execution of marketing processes.
- Manage office operations for a marketing organization
- Overhauled operational workflows for hiring, onboarding, invoicing, and documentation tasks.
- Directed administrative processes within a marketing entity.
Technical Support Specialist
Perceptis (ESC II)
09.2010 - 05.2012
- Assisted end users with fundamental troubleshooting methods like device restart.
- Provided remote technical support through screen sharing, mouse and keyboard control.
- Ensured efficient resolution of customer inquiries across all communication channels.
- Nurtured a harmonious environment with team members and leadership.
- Utilized remote login software to support clients with technical and product inquiries.
Client Account Representative
Safeguard Properties
08.2009 - 09.2010
- Organized and coordinated bid requests, bids, contracts, and invoices.
- Reviewed and approved invoices related to property preservation services.
- Ensured that all personnel involved in property preservation activities were properly trained.
- Maintained records of all activities related to property preservation work orders.
- Monitored day-to-day operations of property preservation staff.
Customer Service/Sales Supervisor
Time Warner Cable
03.2008 - 01.2009
- Enhanced team performance through targeted mentoring and strategic skill-building.
- Oversaw daily activities of sales team, ensuring customer service excellence.
- Facilitated knowledge transfer by coaching new hires on diverse company processes and programs.
- Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
- Analyzed grievances from customers to determine best courses of action.
Pre/Post Employment Investigator
Equifax
12.2001 - 01.2009
- Performed comprehensive background screening by validating employment, education, references, and criminal records.
- Identifies anomalies in applicant details.
- Utilize knowledge of privacy regulations to ensure compliance within operations.
- Executed all designated screening projects within set timeframes.
Education
Bachelor - Cybersecurity & Information Technology
Valley College
true12.2025
Associate of Applied Science - Paralegal Studies
Academy Of Court Reporting
01.1995
Certificate - Medical Assisting
Cleveland Institute Of Dental & Medical Assisting
01.1996
GED -
State of Ohio
01.1992
Skills
- Service Excellence
- Professional Writing Skills
- Proficient Public Speaking
- Detail-Oriented Approach
- Task Management Expertise
- Skilled in Office Productivity Tools
- Proactive Self-Starter
- Forward-Thinking Approach
- Remote support
- Network connectivity
- Help desk software
- Network troubleshooting
- Report creation
- Software knowledge
- Technical support
References
References available upon request.
Timeline
Office Manager
Ohio Injury Referral Network
06.2012 - Current
Technical Support Specialist
Perceptis (ESC II)
09.2010 - 05.2012
Client Account Representative
Safeguard Properties
08.2009 - 09.2010
Customer Service/Sales Supervisor
Time Warner Cable
03.2008 - 01.2009
Pre/Post Employment Investigator
Equifax
12.2001 - 01.2009
Bachelor - Cybersecurity & Information Technology
Valley College
Associate of Applied Science - Paralegal Studies
Academy Of Court Reporting
Certificate - Medical Assisting
Cleveland Institute Of Dental & Medical Assisting
GED -
State of Ohio
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