Eriel Fowler
Burtonsville,MD
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
3 Day Blinds
Columbia, MD
03.2019 - Current
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Collaborated with other departments to coordinate resources when necessary.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Provided reminder calls to clients prior to scheduled visits.
Operations Manager
CVS Pharmacy
Hanover, MD
01.2017 - 03.2019
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Built strong operational teams to meet process and production demands.
Customer Support Specialist
CleanNet USA
Hanover , MD
06.2016 - 01.2018
- Set up and activated customer accounts.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed regular follow-up calls to check on customer satisfaction levels.
Education
Associate of Science - Business Administration And Management
Montgomery College
Rockville, MD05-2026
Skills
- Data Entry
- Information Management
- Program Organization
- Quality Assurance
- Schedule Management
- Project Scheduling
Certification
- CAPM (pending)
- Google Project Management
Timeline
Scheduling Coordinator
3 Day Blinds
03.2019 - Current
Operations Manager
CVS Pharmacy
01.2017 - 03.2019
Customer Support Specialist
CleanNet USA
06.2016 - 01.2018
Associate of Science - Business Administration And Management
Montgomery College
- CAPM (pending)
- Google Project Management
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