Erik Hammersmith
Lima
Summary
Accomplished Service Manager at Murphy Tractor & Equipment Co, adept in customer service management and problem-solving. Excelled in resolving customer complaints, enhancing satisfaction, and leading a team to ensure high-quality service and safety. Skilled in multitasking, with a proven track record of improving workflow and team performance.
Overview
9
9
years of professional experience
Work History
Service Manager
Murphy Tractor & Equipment Co
06.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
Parts Representative
Murphy Tractor & Equipment Co
08.2019 - 05.2022
- Enhanced customer satisfaction by efficiently processing parts orders and addressing inquiries.
- Developed a comprehensive understanding of product offerings, enabling accurate identification of required parts for clients.
- Provided exceptional customer service by promptly resolving issues related to part returns, exchanges, or warranties.
- Increased repeat business by providing knowledgeable recommendations on maintenance schedules and part replacements based on individual needs.
- Participated in ongoing training programs to stay updated on industry trends, new products, and best practices in parts management.
- Collaborated with sales team to recommend appropriate parts and accessories, increasing upselling opportunities.
Mechanic
DJS Performance
09.2015 - 08.2019
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
Education
Associate of Applied Science - Auto Mechanics
University of Northwestern Ohio
Lima, OH06-2012
High School Diploma -
Buckeye Valley High School
Delaware, OH06-2006
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Conflict resolution
- Goal oriented
- Workplace safety
- Documentation and reporting
- Outgoing and energetic
- Work Planning and Prioritization
Timeline
Service Manager
Murphy Tractor & Equipment Co
06.2022 - Current
Parts Representative
Murphy Tractor & Equipment Co
08.2019 - 05.2022
Mechanic
DJS Performance
09.2015 - 08.2019
Associate of Applied Science - Auto Mechanics
University of Northwestern Ohio
High School Diploma -
Buckeye Valley High School
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