Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Erik Jirau Santiago

AMC Theatres
Lakeland,FL
2
Languages
3
years of professional experience

Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of the importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in Patient Care Technician role.

Work History

Crew Member

3 Months
AMC Theatres | 05.2026 - Current
  • Provided exceptional customer service in fast-paced theater environment.
  • Operated point-of-sale system for accurate ticket and concession sales.
  • Maintained cleanliness and organization of theater spaces to enhance guest experience.
  • Assisted in training new crew members on operational procedures and safety protocols.

Substitute Teacher

3 Months
Highlands County School Board | 02.2026 - 05.2026
  • I am a flexible professional who ensures that learning continues in the teacher's absence by implementing lesson plans, managing classroom behavior, and maintaining a safe environment for everyone. I quickly build rapport with students, supervise activities, and communicate daily progress to school staff.
  • Delivered engaging lesson plans to maintain classroom continuity and student engagement.
  • Adapted instructional materials to meet diverse student needs and learning styles.
  • Facilitated classroom management strategies to ensure a positive learning environment.
  • Collaborated with teachers to implement curriculum objectives and support academic goals.

Crew Member

2 Years 8 Months
AMC Theatres | 09.2023 - 05.2026
  • I provided guests with a smile and a positive attitude, helping them find where their movie was and getting them snacks and drinks as well. I also helped keep the theater tidy and swept up and prepped the theater for the next round of movies. Restocking snacks, candy, cups, lids, and refilling drink machines were also tasks I accomplished throughout my job day.
  • Demonstrated self-motivation through consistent task completion
  • Adapted to fast-paced environments by prioritizing tasks

Education

AA - Medicine

South Florida State Collage | Avon Park, FL | 08-2026

I am currently working on pursuing my AA in Medicine.

High School

Sebring High School | Sebring, FL | 01-2025

Courses included Math, English, History, Band, Computer, Spanish, National Honors Society, Teacher Intern

Associate of Arts - Biomedica Sciences

Polk State College | Lakeland, FL | 05-2027

Skills

Customer service
Retail Operations
CPR Certified
ServSafe Certificate
Efficient in Word
Organizational multitasking
Time management
Problem-solving
Bilingual
Team collaboration
Communication
Leadership

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Member

AMC Theatres
05.2026 - CurrentRead More

Substitute Teacher

Highlands County School Board
02.2026 - 05.2026Read More

Crew Member

AMC Theatres
09.2023 - 05.2026Read More

South Florida State Collage

AA from Medicine
Read More

Sebring High School

High School
Read More

Polk State College

Associate of Arts from Biomedica Sciences
Read More
Erik Jirau Santiago