Microsoft Office Certified
Erik Kirkendall
Maumee
Summary
Dynamic leader with a proven track record at The Home Depot Inc, enhancing team efficiency and customer satisfaction. Excelled in process development and growth planning, alongside fostering robust customer relations and interactive communication. Achieved top sales numbers, demonstrating exceptional problem resolution and workplace safety skills.
Overview
6
6
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
12.2020 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained new employees on overall company and department-specific policies and procedures.
- Promoted culture focused on encouraging staff to develop skills and abilities.
Marketing Assistant Intern
Toledo Top Soccer
02.2021 - 03.2022
- Researched interesting and relevant content to capture interest and improve site traffic.
- Assisted in creating written, video, and image content for marketing channels.
- Utilized specialized software to capture and process data.
Flooring Specialist
Menards
06.2020 - 12.2020
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
Sales Associate
The Toledo Zoo
06.2018 - 03.2020
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
BBA - Marketing
The University of Toledo
Toledo, OH05.2025
Skills
- Process and procedure development
- Growth planning
- Stock management
- POS systems operations
- Customer Relations
- Interactive communication skills
- Problem Resolution
- Workplace Safety
Software
Timeline
Marketing Assistant Intern
Toledo Top Soccer
02.2021 - 03.2022
Department Supervisor
The Home Depot Inc
12.2020 - Current
Flooring Specialist
Menards
06.2020 - 12.2020
Sales Associate
The Toledo Zoo
06.2018 - 03.2020
BBA - Marketing
The University of Toledo
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