Erik Martins
Hyannis,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Representative
Harbor Health
06.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
Restaurant Waiter
Olive Garden
02.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Manager
The Pizza Factory
02.2019 - 02.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Job Pimentel
Espirito Santo, Brasil12.2018
Skills
- Customer Service
- Multilingual
- Effective Communication
- Conflict Resolution
- Teamwork and Collaboration
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Representative
Harbor Health
06.2023 - Current
Restaurant Waiter
Olive Garden
02.2023 - Current
Manager
The Pizza Factory
02.2019 - 02.2022
High School Diploma -
Job Pimentel
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