ERIK SHEETZ
Hellertown,PA
Summary
Dynamic General Manager with a proven track record of doubling sales and enhancing profitability. Expertise in food and beverage cost controls, customer service, and staff management, driving operational excellence in high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
General Manager
Braveheart Highland Pub
Hellertown, PA
2007 - Current
- Oversaw daily operations of the pub and ensured smooth service.
- Doubled total sales in year 13 and continued to grow
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Owner
Madison's On Main
Emmaus, PA
2003 - 2005
- Managed daily operations of a popular local restaurant.
- Developed strategic plans to increase profitability and efficiency.
Silver Creek Country Club
Food and Beverage Manager
Hellertown, PA
2000 - 2003
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Oversaw daily operations of food and beverage service areas.
- Collaborated with team members to enhance overall guest experience at the club.
General Manager
Glasbern Inn
1997 - 2000
- Oversaw operations of highly acclaimed Inn, enhancing guest experience and satisfaction
- Achieved occupancy rate exceeding 80%, contributing to overall profitability
- Increased food and beverage revenue by 43% over 6 years
- Ensured adherence to quality standards across operations, fostering a reputation for excellence
Food and Beverage Manager
Glasbern Inn
Fogelsville, Pa
1994 - 1997
Assistant Clubhouse Manager
Country Club of Maryland
Towson, Maryland
1990 - 1994
- Coordinated daily clubhouse operations and member services to enhance member experience.
- Oversaw clubhouse events and dining/bar operations to ensure seamless service delivery.
Education
Higher Certificate -
Wine & Spirit Education Trust (WSET)
London, England01-2000
Associate of Arts - Professional Cooking
Baltimore International Culinary College
Baltimore, MD01-1994
Bachelor of Science - Business Administration
Towson University
Baltimore, MD01-1992
Skills
- Budget management
- Cost control expertise
- Wine and spirit knowledge
- Customer service expertise
- Management and culinary degrees
- Computer proficient
- Interpersonal analysis
Timeline
General Manager
Braveheart Highland Pub
2007 - Current
Owner
Madison's On Main
2003 - 2005
Silver Creek Country Club
Food and Beverage Manager
2000 - 2003
General Manager
Glasbern Inn
1997 - 2000
Food and Beverage Manager
Glasbern Inn
1994 - 1997
Assistant Clubhouse Manager
Country Club of Maryland
1990 - 1994
Higher Certificate -
Wine & Spirit Education Trust (WSET)
Associate of Arts - Professional Cooking
Baltimore International Culinary College
Bachelor of Science - Business Administration
Towson University