Sports and Fitness
Erik Van Horn
Assistant Manager
Woodstock,GA
Summary
Responsible, hardworking Key Manager with 2 years in supporting management functions for restaurant establishment. Led team of servers and kitchen staff to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Key Manager
Miltons Cuisine & Cocktails
5 2022 - Current
- Professional sales in maintaining and engaging with customers
- Knowledgeable with our products and services
- Upselling and maintaining relationships with guests
- Progressed from bartender to Lead bartender, and ultimately to Key Manager
- As Lead bartender it was my responsibility to guide the other staff in beverage knowledge while maintaining overall satisfaction towards our guest
- As Key Manager, I am accountable for every staff member, and part of my duty is to interact with every guest to ensure their satisfaction by meeting their needs and exceeding their expectations.
Vehicle Condition Assessor
Carmax
2019.08 - 2022.05
- Detailed inspection and appraisal of vehicles
- Experienced in identifying all conditions that impact values of the vehicle, giving the customer the most accurate appraisal value
- Assist with facilitating wholesale auctions for local and out of state car dealers and customer arbitrations
- Extensive office experience with answering phone calls, emails and with in-person customer service.
Key Manager
Taco Mac Sports Grill
2016.04 - 2019.08
- Started as a Server in 2016 and was quickly promoted to Team Lead, Certified Trainer, Lead Bartender, and then Key Manager in 2018 based on my strong guest service and team leadership skillsets
- Driven by strong work ethic and history of successful guest service experience
- As a Key Manager, I had full operational and financial accountability as well as staff scheduling of up to 50 employees under my direction. Responsibilities included interacting with every guest to ensure their satisfaction by meeting their needs and exceeding their expectations.
Certified Trainer / Server
Olive Garden Restaurants
2014.05 - 2016.04
- Top performing server in upselling and overall guest satisfaction
- Excelled in training and development of new hires and peers.
Education
Associates Degree - Automotive Technology -
CHATTAHOOCHEE TECHNICAL COLLEGE
Acworth / Marietta, GA 2016.08 - 2018.05
Skills
Customer Service
Operations Management
Drawer balancing
Inventory Management
Honorsandleadershipactivities
- National Society of Leadership and Success (Sigma Alpha Pi) - 2018
- Dean's List - 2016 / 2017
Interests
Gaming
Classic Cars
Timeline
Vehicle Condition Assessor
Carmax
2019.08 - 2022.05
Associates Degree - Automotive Technology -
CHATTAHOOCHEE TECHNICAL COLLEGE
2016.08 - 2018.05
Key Manager
Taco Mac Sports Grill
2016.04 - 2019.08
Certified Trainer / Server
Olive Garden Restaurants
2014.05 - 2016.04
Key Manager
Miltons Cuisine & Cocktails
5 2022 - Current
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