Erika Ankeny
Orange Park,FL
Summary
Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Black Creek Veterinary Hospital
11.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered owner animal health questions and advised on best care practices.
Veterinary Technician
Care Pet Animal Hospital
01.2022 - 11.2022
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Childcare Site Director
YMCA Daycare
10.2019 - 01.2022
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
Seasonal Sales Associate
Vans
10.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Arts - Psychology
St Johns River State College
Orange Park, FL05.2023
High School Diploma -
Ridgeview High School
Orange Park, FL05.2020
Skills
- Telephone Etiquette
- Effective Multitasking
- Pre-Hospital Care
- Medical Terminology
- Electronic Medical Record
- Reading Comprehension
- Typing and Filing
- Over-The-Counter Product Sales
- Petty Cash Management
- Adaptable and Flexible
Certification
- First Aid/CPR Certified
Timeline
Veterinary Receptionist
Black Creek Veterinary Hospital
11.2022 - Current
Seasonal Sales Associate
Vans
10.2022 - 12.2022
Veterinary Technician
Care Pet Animal Hospital
01.2022 - 11.2022
Childcare Site Director
YMCA Daycare
10.2019 - 01.2022
Associate of Arts - Psychology
St Johns River State College
High School Diploma -
Ridgeview High School
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