Erika Aylsworth
Summary
Dedicated professional with strong customer service and exceptional communication skills. Experienced in hospitality and marketing, consistently enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Concierge
Sailfish Point Country Club and POA
2026.02 - Current
- Provided exceptional customer service to club members and guests, enhancing overall satisfaction.
- Assisted with reservations for events and dinners, ensuring seamless execution of activities.
- Responded promptly to inquiries, demonstrating adaptability in fast-paced environment.
- Handled administrative tasks, supporting overall operational efficiency within concierge services.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Social Media Marketer
On the Edge Bar and Grill
2025.01 - 2026.02
- Assisted in coordinating promotional events through social media outreach and engagement initiatives.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Participated in brainstorming sessions to generate creative ideas for posts.
- Researched and identified new opportunities for increasing the restaurants social media presence.
FOH Team Member
Chick-fil-A
2023.02 - 2024.06
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Operated point-of-sale systems efficiently, accurately processing transactions and managing cash flow.
- Collaborated with team members to maintain a clean and organized front of house environment.
- Assisted in training new employees, fostering a supportive learning atmosphere.
Education
Associate of Science - Business And Administration
Indian River State College
Ft. Pierce, FL2027-06
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Hospitality
- Exceptional communication
- Marketing
Timeline
Concierge
Sailfish Point Country Club and POA
2026.02 - Current
Social Media Marketer
On the Edge Bar and Grill
2025.01 - 2026.02
FOH Team Member
Chick-fil-A
2023.02 - 2024.06
Associate of Science - Business And Administration
Indian River State College