Erika Brown
Wilkinsburg
Summary
With a proven track record at UPMC Children's, I excel in bridging departmental gaps and enhancing employee onboarding processes. With almost two decades of administrative experience my expertise and outstanding interpersonal abilities have significantly improved the departments I have supported. My intraoffice reputation is renowned for my strong organizational skills and effective problem-solving abilities. I consistently deliver results beyond expectations, which has led to impressive 10-plus-year career with my current employer.
Overview
14
14
years of professional experience
Work History
Senior Administrative Assistant
Children's Hospital of Pittsburgh
10.2016 - Current
- Onboarding students into the department's extern program by creating employee files and entering employee information into the system,
- Prepared expense reports with accuracy and attention to detail.
- Organizing meetings and conferences, including preparing agendas, materials, scheduling rooms, and catering services.
- Answering incoming calls courteously while providing accurate information regarding services the department provides.
- Maintaining provider's calendars and clinic schedules.
- Prepared agendas and materials for meetings and conferences.
- Creating providers templates and scheduling patient appointments.
Administrative Assistant Associate
Shadyside Hospital of Pittsburgh
12.2013 - 10.2016
- Maintaining patient files and filing, keeping sensitive information confidential.
- Answering phone calls and directed inquiries to appropriate team members.
- Scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Checking in patients and collecting copays,
Patient Information Coordinator
Children's Hospital of Pittsburgh
05.2011 - 12.2013
- Operated patient registration into the emergency
- Quantified patient demographic information, insurance coordination, and collecting copays.
- Maintained confidentiality by strictly adhering to HIPAA regulations when handling sensitive patient data.
Education
High School Diploma -
Penn Hills High School
Pittsburgh, PASkills
- Proficient in Microsoft office
- Executive support experience
- Project coordination expertise
- Expert time management
Timeline
Senior Administrative Assistant
Children's Hospital of Pittsburgh
10.2016 - Current
Administrative Assistant Associate
Shadyside Hospital of Pittsburgh
12.2013 - 10.2016
Patient Information Coordinator
Children's Hospital of Pittsburgh
05.2011 - 12.2013
High School Diploma -
Penn Hills High School
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