Erika Gassaway
Waldorf,MD
Summary
Results- driven with expertise in streamlining warehouse operations. Proven ability to enhance workflow through critical thinking and effective communication.
Overview
9
9
years of professional experience
Work History
Returns Coordinator
Capital Electric
Upper Marlboro, MD
04.2023 - Current
- Processed and tracked returns using specialized inventory management software.
- Coordinated return processes to ensure efficient handling of defective merchandise.
- Communicated with vendors to resolve discrepancies in return shipments.
- Assisted in developing streamlined procedures for returns processing, enhancing workflow efficiency.
- Operated electric pallet jack, forklift and manlift.
- Provided training and support to new team members on returns protocols and best practices.
- Maintained accurate records of all returned items, ensuring compliance with company policies.
- Managed high volumes of daily customer inquiries relating to returns via phone, email, or chat channels while maintaining professionalism at all times.
Inventory Control
Capital Electric
Upper Marlboro, MD
10.2022 - 04.2023
- Streamlined inventory control processes to ensure accurate tracking of materials and supplies.
- Managed inventory control, reducing waste and maintaining appropriate stock levels for efficient operations.
- Performed inventory control procedures to manage stock.
- Reduced stock discrepancies through diligent inventory control measures and regular cycle counts.
Warehouse Lead
Nordstrom
Upper Marlboro, MD
12.2017 - 10.2022
- Oversaw daily warehouse operations, ensuring effective workflow and adherence to safety protocols.
- Implemented process improvements that enhanced efficiency in shipping and receiving operations.
- Trained and mentored team members on best practices for inventory management and order fulfillment.
- Coordinated with cross-functional teams to optimize supply chain logistics and address operational challenges.
- Developed training programs for new hires, enhancing onboarding experience and workforce productivity.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted trailers as part of accurate and efficient daily shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Education
High School Diploma -
Forestville Military Acadmey
Forestville, MD06-2008
Skills
- Shipping procedures
- Logistics management
- Shipping and receiving
- Product inspection
- Freight handling
- Workplace safety
- Microsoft office
- 10-key data entry
- Computer literacy
- Time management
- Attention to detail
- Critical thinking
- Report writing
- Excellent communication
- 10-key entry
- Interpersonal communication
- Relationship building
Timeline
Returns Coordinator
Capital Electric
04.2023 - Current
Inventory Control
Capital Electric
10.2022 - 04.2023
Warehouse Lead
Nordstrom
12.2017 - 10.2022
High School Diploma -
Forestville Military Acadmey