Erika Hernandez

• Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
• Provided compassionate support to patients and their families.
• Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
• Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
• Processed payments for services rendered accurately and efficiently.
• Maintained confidentiality of patient information at all times according to HIPAA regulations.
• AWARDS
• MVP of the week June 2024
• MVP of the week August 2024

• Coordinate between patients and healthcare professionals to meet patient needs.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Educated patients and families on treatments, procedures, medications, continuing care.
• Referred patients to appropriate professionals and services.
• Answered patient questions and fielded complaints.
• Offered excellent coronal polishing care to patient's.
• Place Sealants to my full capacity.
• Assist doctors as needed.
• Participated in continuing education opportunities, and attending dental activities.
• Provided some administrative support such as verifying medicaid insurances as needed.
• Trained employees on best practices and protocols.
• AWARDS
• Going the Extra Mile (12-29-2020) (Pedo Soncy/Grand)
• Employee of the Month (Feb 2023)(Pedo Grand)

• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
• Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Laid out dental instruments and equipment before procedures.
• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
• Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
• Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
• AWARDS
• Employee of the Month (Jan 2021)

· Created dental x-rays using digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.

· Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns.

· Gathered medical information, dental health history and vitals from patients.

· Entered patient data into dental records system using Eagle soft and Open Dental and observed all confidentiality rules to maintain patient privacy.

· Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.

· Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.

· Scheduled cleanings and dental appointments for patients.

· Kept up to date on ordering supplies.

Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.