Erika Hinson
Harrisonburg,VA
Summary
Detail-oriented with experience in data entry and office management. Energetic, with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Hy-Tone Auto Body Repairs Inc.
05.2024 - 08.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance.
- Worked with and collaborated with insurance companies.
- Prepared and edited documents and reports for quality and accuracy.
- Ordered necessary parts for completion of auto repairs
Administrative Assistant
North Shore Irrigation Specialties Inc
04.2020 - 03.2024
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail to record.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded and deposited invoice payments
Assistant Bartender
Parsnips, The Lakehouse
05.2023 - 08.2023
- Removed empty dishes and silverware, collected trash and sanitized surfaces.
- Accepted payments, calculated change, processed cards and issued receipts.
- Helped bartender keep bar area tidy, clean and stocked.
- Collected, washed, polished and replaced glasses.
- Greeted customers and provided friendly, knowledgeable service.
- Checked ID cards and verified bar guests were of legal age.
- Operated POS system to collect payments from customers.
- Monitored beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
Ice Cream Server
Cloud Nine
04.2021 - 10.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Used ice cream makers, blenders to create ice cream and milkshakes.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Music Teacher's Assistant
Smithtown Center For The Performing Arts
10.2019 - 03.2021
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of class goals by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Helped guide students during multiple show cases
Education
Bachelor of Science - Communication Sciences And Disorders
James Madison University
Harrisonburg, VA05.2026
Regions High School Diploma -
Smithtown High School
Smithtown, NY06.2022
Skills
- Data Entry Documentation
- PC Proficiency
- Customer Service
- Excel Spreadsheets
- Account Reconciliation
- Phone Call Answering
Timeline
Administrative Assistant
Hy-Tone Auto Body Repairs Inc.
05.2024 - 08.2024
Assistant Bartender
Parsnips, The Lakehouse
05.2023 - 08.2023
Ice Cream Server
Cloud Nine
04.2021 - 10.2021
Administrative Assistant
North Shore Irrigation Specialties Inc
04.2020 - 03.2024
Music Teacher's Assistant
Smithtown Center For The Performing Arts
10.2019 - 03.2021
Bachelor of Science - Communication Sciences And Disorders
James Madison University
Regions High School Diploma -
Smithtown High School
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