Erika Iarrapino
Edison,NJ
Summary
Looking for an opportunity in the legal field to demonstrate my work ethic and interest in pursuing a career as an attorney. Proven Office Administrative Assistant with a track record of enhancing team collaboration and guest relations at First Choice Heating and Air Conditioning. Excelled in problem-solving and Microsoft Office, boosting customer retention and compliance documentation accuracy. Skilled in dynamic service and effective communication, fostering significant improvements in operational efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Massage Envy
05.2023 - 01.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Used internal software to process reservations, check-ins and check-outs.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Office Administrative Assistant
First Choice Heating And Air Conditioning
02.2020 - 07.2022
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
Education
Bachelor of Arts - Police Science
The University of Alabama
Tuscaloosa, AL05.2026
Skills
- Problem-solving skills
- Guest Relations
- Record preparation
- Oral and written communications
- Microsoft Office
Timeline
Front Desk Associate
Massage Envy
05.2023 - 01.2024
Office Administrative Assistant
First Choice Heating And Air Conditioning
02.2020 - 07.2022
Bachelor of Arts - Police Science
The University of Alabama