Erika Lacy
Spotsylvania,VA
Summary
Dynamic and dependable professional with extensive experience as a 911 Dispatcher at Spotsylvania Sheriff's Office. Demonstrated exceptional customer service and critical thinking skills while coordinating emergency responses. Proven ability to operate machinery and provide effective training, fostering strong teamwork and collaboration in high-pressure situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Spotsylvania Sheriff's Office
09.2023 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Provided on-the-job training and coaching to develop new dispatchers.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Backwaiter
Fredericksburg Country Club
03.2023 - 09.2023
- Promoted a positive team atmosphere by eagerly helping fellow staff members when needed during high-volume periods.
- Assisted in improving overall guest experience by responding promptly and courteously to special requests or dietary restrictions.
- Played an essential role in restaurant events by providing exceptional support during banquets or private parties.
- Supported restaurant operations by assisting with inventory management, stocking supplies, and maintaining clean storage areas.
Farmhand
The Lodge at Moss Neck
10.2019 - 03.2023
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals and cleaning pens to ensure animal health and welfare.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
- Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Service Writer
Greenline Service Corp.
07.2021 - 12.2022
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
Education
High School Diploma -
Penn Foster High School
11-2018
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Heavy lifting
- Dependable and hardworking
- Machinery operation
- Customer service
- Strong teamwork
- Adaptive thinking
- Equipment repair and maintenance
Certification
Emergency Medical Dispatch, Emergency Fire Dispatch, CPR/First Aid
Timeline
911 Dispatcher
Spotsylvania Sheriff's Office
09.2023 - Current
Backwaiter
Fredericksburg Country Club
03.2023 - 09.2023
Service Writer
Greenline Service Corp.
07.2021 - 12.2022
Farmhand
The Lodge at Moss Neck
10.2019 - 03.2023
High School Diploma -
Penn Foster High School
Similar Profiles
Valerie F SmithValerie F Smith
Emergency Communications Officer at Spotsylvania Co. Sheriff's OfficeEmergency Communications Officer at Spotsylvania Co. Sheriff's Office
Jorden WichowskiJorden Wichowski
Deputy First Class- K9 Handler at Spotsylvania County Sheriff's OfficeDeputy First Class- K9 Handler at Spotsylvania County Sheriff's Office
Kari SargentKari Sargent
Emergency Communications Officer at Spotsylvania County Sheriff's OfficeEmergency Communications Officer at Spotsylvania County Sheriff's Office
Ryleigh LivesayRyleigh Livesay
Babysitter at Jessica WyattBabysitter at Jessica Wyatt
MARIATU KAMARAMARIATU KAMARA
Intern at Durham Committee on the Affairs of Black PeopleIntern at Durham Committee on the Affairs of Black People