Summary
Overview
Work History
Education
Skills
Timeline
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Erika Villarreal

Lincoln,MI

Summary

Dynamic Scheduling Specialist with a strong work ethic and expertise in workflow optimization at Residential Hospice. Proven ability to enhance efficiency through effective schedule coordination and cross-functional collaboration. Skilled in utilizing HCHB software to streamline operations while maintaining exceptional customer relations. Committed to delivering timely solutions and supporting team success.

Overview

6
6
years of professional experience

Work History

Scheduling Specialist

Residential Hospice
02.2022 - Current
  • Coordinated schedules using scheduling software to optimize resource allocation.
  • Assisted in managing appointment calendars for multiple departments to enhance efficiency.
  • Communicated effectively with team members to ensure timely execution of tasks.
  • Use HCHB for daily operations, access patient charts, add team members based on location, attach documents.
  • Notify cities of residents on hospice services
  • Order DME
  • Attend morning huddles with my team, ensure all patient needs are being met and discuss any concerns our team may have.


Order Operator

Reputation First Michigan Title Agency
10.2021 - 02.2022
  • Operated title insurance systems to ensure accurate processing of client transactions.
  • Coordinated communication between clients and stakeholders to facilitate timely resolution of inquiries.
  • Reviewed documentation for compliance with regulations, enhancing accuracy in title searches.
  • Assisted in training new team members on operational procedures and software tools.

Intake Specialist

Rehabilitation One Home Health Care
08.2019 - 10.2021
  • Conducted detailed client assessments to determine eligibility for services.
  • Coordinated intake processes to enhance workflow efficiency.
  • Maintained accurate records and documentation to ensure compliance with regulations.
  • Collaborated with multidisciplinary teams to facilitate comprehensive client support.
  • Use of Kinnser/Microsoft Excel/Word
  • Check patients insurance coverage based on discipline needed and inform patient of their coverage.

Education

Associate of Arts - Psychology

Wayne County Community College
Detroit, MI

High School Diploma -

Melvindale High School
MI
06-2012

Skills

  • Customer relations skills
  • Workflow optimization
  • Deadline adherence
  • Schedule coordination expertise
  • Cross-functional coordination
  • Professional demeanor on telephone
  • Teamwork and collaboration
  • Strong work ethic

Timeline

Scheduling Specialist

Residential Hospice
02.2022 - Current

Order Operator

Reputation First Michigan Title Agency
10.2021 - 02.2022

Intake Specialist

Rehabilitation One Home Health Care
08.2019 - 10.2021

Associate of Arts - Psychology

Wayne County Community College

High School Diploma -

Melvindale High School

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Erika Villarreal