Erika Dickerson
Columbus Grove,OH
Summary
Results-driven Business Administration professional with an Associate’s degree and hands-on experience in leading operations and coordinating workflows in high-volume healthcare settings. Expertise in process coordination, data management, quality control, and resource management. Committed to enhancing team performance and operational efficiency while adhering to established procedures, ready to contribute analytical skills to a Business Planning Specialist role.
Overview
21
21
years of professional experience
Work History
Lead Patient Coordinator
Bon Secours Mercy Health-Glandorf Family Medicine
Glandorf, OH
03.2020 - Current
- Streamlined patient intake processes, enhancing operational efficiency and patient experience.
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Mentored junior staff on best practices for patient communication and care coordination.
- Implemented new electronic health record systems, improving data accuracy and accessibility.
- Facilitated effective communication between patients and healthcare providers, fostering trust and understanding.
- Enhanced patient satisfaction by managing appointment scheduling and streamlining check-in processes.
Medical Receptionist
Women's Health for Life, Inc.
Lima, OH
01.2006 - 09.2018
- Managed patient scheduling and appointment confirmations to optimize clinic efficiency.
- Coordinated insurance verification processes, ensuring accurate patient billing and reduced claim denials.
- Maintained electronic health records with a focus on accuracy and compliance with HIPAA regulations.
- Assisted in training new reception staff, fostering a collaborative team environment and enhancing service delivery.
- Led initiatives to streamline front desk operations, resulting in faster check-in times and increased patient satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Associate in Business Administration - Business Administration
Southern New Hampshire University
Hooksett, NH08-2025
Skills
- Insurance verification
- Data entry proficiency
- Organizational skills
- Office administration
- Filing and recordkeeping
- Administrative supervision
- Customer service
- Attention to detail
- Multitasking
- Time management
- Critical thinking skills
- Verbal and written communication
- Inventory management
Timeline
Lead Patient Coordinator
Bon Secours Mercy Health-Glandorf Family Medicine
03.2020 - Current
Medical Receptionist
Women's Health for Life, Inc.
01.2006 - 09.2018
Associate in Business Administration - Business Administration
Southern New Hampshire University