Erika Kraseman
GLENDALE,AZ
Summary
Dynamic Crew Member with proven expertise in customer service and teamwork, honed at Popeyes® Louisiana Kitchen. Excelled in fast-paced environments, significantly enhancing customer satisfaction through exceptional service and hospitality. Demonstrated creativity and innovation in improving service delivery and operational efficiency. Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
1
1
year of professional experience
Work History
Crew Member
Popeyes® Louisana Kitchen
06.2023 - Current
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of the restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
Xavier College Preparatory
Phoenix, AZ05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Interactive communication skills
- Self-discipline
- Integrity and Honesty
- Hospitality service expertise
- Creativity and Innovation
Timeline
Crew Member
Popeyes® Louisana Kitchen
06.2023 - Current
Xavier College Preparatory
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