Erilyn Drew
Lawrenceville,GA
Summary
Customer-focused professional experienced in leasing, hospitality, front desk administration, and unarmed security. Delivers high-quality service, effectively communicates with diverse individuals, and resolves conflicts to ensure a safe and welcoming environment. Skilled in managing multiple responsibilities in fast-paced settings while collaborating with team members and assisting customers seamlessly.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
The Liberty Group Apartment Staffing
Houston, Texas
02.2025 - 04.2026
- Welcomed prospective and current residents while providing professional and knowledgeable customer service.
- Conducted property tours and highlighted apartment features, amenities, and community benefits.
- Explained lease terms, rental rates, policies, and available apartment options to prospective residents.
- Prepared lease agreements and managed collection of security deposits and rent payments to ensure timely processing.
- Coordinated resident events to foster community engagement and improve resident satisfaction.
- Conducted regular inspections of common areas to maintain safety standards and enhance overall property appeal.
Receptionist
infinite nail and spa
Houston, Texas
03.2023 - 08.2023
- Greeted clients, delivering exceptional customer service that fostered positive relationships.
- Answered incoming phone calls, responded to customer questions, and scheduled appointments.
- Oversaw front desk operations, coordinating appointment calendar and ensuring smooth daily client check-ins.
- Maintained a clean, organized, and welcoming reception area.
- Processed payments and handled cash and credit card transactions accurately.
- Addressed and resolved customer concerns, enhancing overall client satisfaction and experience.
Server/Bartender
Chilis's Bar and Grill
Memphis, Tennessee
02.2020 - 04.2021
- Greeted guests, took food and beverage orders, and ensured orders were accurate and delivered promptly.
- Provided friendly, attentive customer service in a fast-paced restaurant environment.
- Engaged customers in conversation, fostering a welcoming atmosphere that encouraged repeat visits.
- Maintained clean and organized tables and dining areas throughout each shift.
- Sliced and pitted fruit for drink garnishes, ensuring fresh and appealing presentations.
- Followed health and safety standards for food handling and preparation.
- Collaborated with team members to enhance service quality. in close collaboration with team members to ensure customers received high-quality service.
Unarmed Security Guard
Central Defense Security
Memphis, Tennessee
04.2017 - 05.2019
- Patrolled assigned areas on foot and by vehicle, ensuring safety and security for personnel and property.
- Monitored surveillance cameras, alarms, and access control systems to identify and respond to potential threats.
- Maintained constant alertness throughout shift to proactively address safety and security concerns.
- Controlled building access through identification verification and entry authorization.
- Demonstrated strong observation skills in monitoring security activities.
- Assisted visitors, employees, and clients, delivering exceptional customer service.
- Utilized basic computer skills to input data and generate reports.
Education
High School Diploma -
Power Center Academy High School
Memphis, TN05-2020
Skills
- Exceptional customer service
- Verbal communication
- Conflict Resolution
- Safety awareness
- Teamwork and collaboration
- Multitasking and Time Management
- Lease management
Timeline
Leasing Consultant
The Liberty Group Apartment Staffing
02.2025 - 04.2026
Receptionist
infinite nail and spa
03.2023 - 08.2023
Server/Bartender
Chilis's Bar and Grill
02.2020 - 04.2021
Unarmed Security Guard
Central Defense Security
04.2017 - 05.2019
High School Diploma -
Power Center Academy High School