Summary
Overview
Work History
Education
Skills
References
Timeline
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Erin Baertsch

Elk River,MN

Summary

Dynamic and adaptable professional with a proven track record at Hero Home Services/Rol Air Plumbing & Heating, excelling in customer service with over 85% booking rates. Demonstrates exceptional active listening and unique problem-solving skills, ensuring high customer satisfaction and efficient multi-task management.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Hero Home Services/Rol Air Plumbing & Heating
Bloomington, MN
02.2020 - 03.2025
  • Provided excellent customer service to ensure caller felt heard and had a positive experience by providing empathy and active listening skills
  • Built value in the company and any possible Diagnostic Charges and/or Trip Fees
  • Maintained high availability rates and over 85% booking rates
  • Unique problem-solving skills to de-escalate customer concerns

Shift Supervisor

Speedway Gas Station
Zimmerman, MN
05.2018 - 02.2020
  • Provided on-the-job training to new staff members.
  • Maintained accurate records of daily transactions and deposits
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Maintained a positive and friendly attitude for all customers and ensured fast and friendly service
  • Kept all areas stocked and cleaned

Education

Bachelor of Arts - Sociology

Minnesota State University, Moorhead, MN
Moorhead
05-1999

Skills

  • Active listening skills
  • Strong communication skills
  • Adaptability and flexibility
  • Multi-task management
  • Empathy and patience
  • Unique problem solving skills

References

References available upon request.

Timeline

Customer Service Representative

Hero Home Services/Rol Air Plumbing & Heating
02.2020 - 03.2025

Shift Supervisor

Speedway Gas Station
05.2018 - 02.2020

Bachelor of Arts - Sociology

Minnesota State University, Moorhead, MN

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