Erin Bledsoe
Midlothian,VA
Summary
Dynamic leader with a proven track record at McDonald’s, worked her way up from a crew member to General Manager. Excelling in sales and leadership. Mastered team building and communication, significantly enhancing customer experiences and operational efficiency. Implemented innovative strategies, boosting revenue and employee morale. Expert in schedule management and maintaining rigorous food safety standards, ensuring top-notch service delivery.
Overview
12
12
years of professional experience
Work History
General Manager
McDonald’s
Chesterfield
06.2013 - Current
- Recruited, trained and empowered employees to advance to the next level in their development.
- Tracked monthly sales to generate reports for business development.
- Developed service and sales strategies to improve retention and revenue.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
Associate of Applied Science - General Studies
Brightpoint Community College
Midlothian, VA05-2018
Skills
- Sales
- Leadership and team-building
- Creating feel good moments with customers
- Schedule management
Timeline
General Manager
McDonald’s
06.2013 - Current
Associate of Applied Science - General Studies
Brightpoint Community College