Erin Burgess
Altamont,UT
Summary
Energetic professional with strong skills in customer service and dispute resolution. Experienced in team supervision and inventory management, dedicated to ensuring compliance and operational excellence in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Manager
Pizza Hut
American Fork, UT
09.2023 - 11.2024
- Supervised team members during shifts to ensure smooth operations.
- Managed inventory levels and ordered food supplies to ensure uninterrupted service.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Executed thorough opening, closing, and shift change functions to uphold daily operational standards.
Grocery Store Cashier
Walmart
Lindon, Utah
10.2022 - 04.2023
- Operated cash register to process customer transactions efficiently.
- Guided customers with inquiries and product locations to enhance shopping experience.
- Maintained clean and organized checkout area to ensure a pleasant shopping experience.
- Handled cash, credit, and gift card payments accurately during transactions.
- Resolved customer concerns promptly, ensuring satisfaction and loyalty.
- Followed company policies for handling returns and exchanges at the register.
- Balanced cash drawer at the end of shift according to store policy.
- Streamlined checkout lanes to minimize wait times and improve transaction flow.
Shift Manager
Pizza Hut
Murray, Utah
05.2020 - 02.2021
- Supervised team members during shifts to maintain operational efficiency.
- Managed inventory levels and coordinated food supply orders to prevent shortages.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Ensured accurate completion of all opening and closing duties according to established guidelines.
Call Center Sales Representative
ROI
Lindon, Utah
10.2019 - 03.2020
- Guided customers in product selection and addressed service inquiries to enhance customer satisfaction.
- Responded to incoming calls, delivering accurate information and ensuring timely assistance.
- Handled customer complaints and resolved issues promptly.
- Resolved escalated customer service issues with professionalism, improving overall customer experience.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Managed customer accounts and updated information accurately.
- Participated in team meetings to discuss strategies for improving customer service experience.
Education
High School Diploma -
American Fork High School
American Fork05-2012
Skills
- Team supervision
- Operational efficiency
- Inventory management
- Dispute resolution
- Cash handling
- Accurate money handling
- Safety compliance
- Customer service focus
- Customer service
- Verbal communication
- Communication skills
- Delegating work
- Multitasking capacity
- Energetic and enthusiastic
Timeline
Shift Manager
Pizza Hut
09.2023 - 11.2024
Grocery Store Cashier
Walmart
10.2022 - 04.2023
Shift Manager
Pizza Hut
05.2020 - 02.2021
Call Center Sales Representative
ROI
10.2019 - 03.2020
High School Diploma -
American Fork High School