Erin Charboneau
Lincoln City,OR
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Lakeview Senior Living. Proven ability to enhance resident engagement through innovative event planning and effective problem-solving. Adept at multitasking and maintaining attention to detail, fostering a positive atmosphere while ensuring compliance with regulations and quality assurance standards.
Overview
19
19
years of professional experience
Work History
Concierge
Lakeview Senior Living
01.2021 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Collaborated with property management team to address any concerns or requests from residents promptly.
- Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents.
- Assisted in the development of marketing materials aimed at attracting new tenants while highlighting property amenities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Activities Director
Lakeview Senior Living
01.2017 - Current
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups, and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
- Developed strong relationships with local organizations to secure resources and partnerships that benefit residents'' experiences.
- Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
- Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
- Documented preferences and helped develop relevant activities.
- Managed budgetary constraints effectively while still providing high-quality programming for residents.
- Streamlined communication among team members through regular meetings and clear delegation of responsibilities.
- Developed monthly life enrichment calendar and published electronically and in print.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Created and delivered recreational programs for small and large groups of residents.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Partnered across departments to run smooth, professional events and activities.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Activities Assistant
Westmont Senior Living
07.2016 - Current
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
Dining Room Coordinator
Hazelwood Senior Living
07.2006 - 09.2014
- Streamlined table turnover rate by effectively communicating with waitstaff and promptly addressing customer needs.
- Improved overall dining room efficiency through consistent monitoring of seating arrangements and proper allocation of tables.
- Coordinated dining service with other departments.
- Optimized workflow processes between front-of-house and back-of-house staff, resulting in improved overall restaurant efficiency.
- Supervised wait staff during meal service.
- Collaborated with kitchen staff to ensure timely delivery of meals, enhancing guest satisfaction with prompt service.
- Promoted an enjoyable atmosphere for guests by fostering strong communication and collaboration among all team members.
- Ensured smooth service operations by promptly resolving any issues or concerns related to the dining area.
- Enhanced guest experience by efficiently coordinating dining room services and maintaining a clean, welcoming environment.
Education
GED -
Mt. Hood Community College
Gresham, ORSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Administrative support
- Team supervision
- Event planning
- Effective decision making
- Quality assurance
- Problem-solving
- Management interaction
- Attention to detail
- Multitasking
Timeline
Concierge
Lakeview Senior Living
01.2021 - Current
Activities Director
Lakeview Senior Living
01.2017 - Current
Activities Assistant
Westmont Senior Living
07.2016 - Current
Dining Room Coordinator
Hazelwood Senior Living
07.2006 - 09.2014
GED -
Mt. Hood Community College
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