Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Erin Howell

St Charles,IL

Summary

Dynamic leader with a proven track record at Potbelly's Sandwich Shop, excelling in team leadership and customer relations. Spearheaded initiatives that significantly enhanced service delivery and sales strategies, boosting revenue and fostering strong customer relationships. Skilled in inventory control and budget coordination, adept at driving performance and achieving organizational goals through effective staff recruitment and empowerment.

Overview

19
19
years of professional experience

Work History

General Manager

Potbelly's Sandwich Shop
Saint Charles, IL
08.2009 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Created schedules and monitored payroll to remain within budget.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed service and sales strategies to improve retention and revenue.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Administered employee discipline through verbal and written warnings.

Barista

Barnes & Noble
Geneva, IL
08.2006 - 07.2009
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Described menu items to customers and suggested appealing products.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Restocked product displays based on demand and projected sales.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Education

Associate of Applied Science - Culinary Arts

Elgin Community College
Elgin, IL
06-2012

Skills

  • Sales
  • Advertising and marketing
  • Branding
  • Profit and loss
  • Staffing
  • Product analysis
  • Inventory control
  • Team leadership
  • Customer relations
  • Recruitment
  • Purchasing
  • Budget coordination

Accomplishments

  • Currently a GMTL since 2016 training from Shift lead all the way to Franchisee positions

Timeline

General Manager

Potbelly's Sandwich Shop
08.2009 - Current

Barista

Barnes & Noble
08.2006 - 07.2009

Associate of Applied Science - Culinary Arts

Elgin Community College

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Erin Howell