Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Erin Paquin

Cabot,VT

Summary

Dynamic professional with a proven track record at Paquin Family Farm, excelling in small business operations and customer relations. Skilled in animal husbandry and decision-making, I enhanced customer satisfaction through high-quality service delivery and streamlined processes, achieving significant operational efficiency. Committed to fostering positive relationships and ensuring exceptional service.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Co-owner

Paquin Family Farm
07.1992 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Highly trained in animal husbandry
  • Well experienced in managing workers, scheduling and planning job activities
  • Streamlined operations for increased efficiency by implementing robust processes, optimizing workflows, and integrating cutting-edge technology solutions.

Manager

AnswerNA
06.2022 - 09.2025
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Worked with companies to establish clear expectations for on-call support
  • Well trained and experienced in nCall software
  • Well trained and experienced in ISN software
  • Well trained and experienced in Spectora software
  • moderately trained in Excel and Word software

Resident Support Specialist

Collaborative Solutions
06.2019 - 10.2021
  • Maintained accurate records of resident progress and incidents, facilitating ongoing assessment of program effectiveness.
  • Facilitated open lines of communication between families and residential staff to ensure consistent understanding of resident needs and expectations.
  • Conducted regular safety checks to ensure a secure living environment for all residents and staff members.
  • Reduced resident stress levels through active listening, empathetic communication, and timely intervention in crisis situations.
  • Delivered compassionate care during challenging situations involving medical emergencies or behavioral concerns among residents.
  • Participated in ongoing professional development activities to stay current on industry trends, best practices, and regulatory requirements related to residential care services.
  • Implemented behavior support plans designed to address specific challenges faced by individual residents in managing emotions or engaging with others productively.
  • Nappi trained and certified
  • Well versed in a few medical software applications

Education

High School Diploma -

U-32
East Montpelier, VT

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making
  • Animal Husbandry
  • Scheduling
  • Organizing groups and individuals
  • Timing and planning health experiences

Certification

  • Certified Milker, Paquin Family Farm - 1992-2018
  • Certified health care provider, Paquin Family Farm 1992-Present
  • Certified calf raising specialist, Paquin Family Farm 1992-2018

Interests

  • Cooking
  • Baking
  • Learning new cooking techniques and expanding my culinary skills
  • Embracing outdoor adventures such as Outdoor cooking and long distance motorcyling

Timeline

Manager

AnswerNA
06.2022 - 09.2025

Resident Support Specialist

Collaborative Solutions
06.2019 - 10.2021

Co-owner

Paquin Family Farm
07.1992 - Current

High School Diploma -

U-32

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Erin Paquin