Erin Stones
Savannah,GA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Champion Fire Protection
Savannah, GA
12.2023 - Current
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Shipping and Receiving Clerk
Coastal Logistics Group
Savannah, GA
06.2021 - 12.2023
- Performed regular cycle counts to maintain accurate inventory records.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Researched discrepancies between physical count of items versus inventory system reports.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
Dock Clerk
AmeriCold Logistics
Bloomingdale, GA
04.2020 - 04.2021
- Managed dock operations, including shipping, receiving paperwork, scheduling pickups, deliveries, and tracking freight costs.
- Coordinated loading and unloading activities with truck drivers to ensure safe and secure movement of goods.
- Maintained accurate records of all materials received or shipped from the dock area.
- Prepared bills of lading for each shipment, ensuring that all necessary information was included.
- Assisted in resolving discrepancies between physical inventories and system-generated data.
- Communicated effectively with customers regarding order status updates or delivery delays.
- Tracked shipments using a variety of software systems to monitor progress throughout transit.
- Provided training to new employees on company policies related to warehousing operations procedures.
Customer Service Representative
Robert Half
Savannah, GA
02.2019 - 03.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings 85% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dispatcher Clerk
Strength of Nature
Savannah, Georgia
05.2015 - 06.2019
- Entered data into computer systems to track dispatched items.
- Prepared documents for shipment including labeling packages according to destination requirements.
- Tracked shipments using GPS technology in order to provide real-time status updates.
- Communicated with customers regarding order status, shipment tracking numbers.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Matched bills of lading and reconciled quantities to verify items shipped.
Education
Some College (No Degree) - Accounting And Finance
Savannah Technical College
Savannah, GASkills
- Office Administration
- Bookkeeping
- Clerical Support
- Invoice Processing
- Quality Assurance
- Scheduling
- Spreadsheet Management
- Data Entry
- Microsoft Office Suite
- Customer Service
- AR/AP
Timeline
Administrative Assistant
Champion Fire Protection
12.2023 - Current
Shipping and Receiving Clerk
Coastal Logistics Group
06.2021 - 12.2023
Dock Clerk
AmeriCold Logistics
04.2020 - 04.2021
Customer Service Representative
Robert Half
02.2019 - 03.2020
Dispatcher Clerk
Strength of Nature
05.2015 - 06.2019
Some College (No Degree) - Accounting And Finance
Savannah Technical College
Similar Profiles
Erin StonesErin Stones
Administrative Assistant at Champion Fire ProtectionAdministrative Assistant at Champion Fire Protection
Tyler EdmondsTyler Edmonds
Fire Sprinkler Technician at Allied Fire ProtectionFire Sprinkler Technician at Allied Fire Protection
Dakota MerrillDakota Merrill
Registered Fire Protection Technician at Fire Pro Fire ProtectionRegistered Fire Protection Technician at Fire Pro Fire Protection