Erna Stade
Marion,IA
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin
North Liberty, Iowa
08.2023 - 03.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
General Manager
BP Convenience Stores
Marion, Iowa
06.2020 - 03.2023
- Oversaw daily operations across multiple retail locations to enhance customer experience.
- Managed inventory control processes to maintain consistent product availability and support sales objectives.
- Worked with upper management on strategic sales initiatives to align store performance with corporate goals.
Education
Vocational Diploma - Marketing
Hamilton Business College
Cedar Rapids, IA05-1992
Skills
- Budget management
- Sales strategies
- Inventory control
- Customer service
- Staff training
- Operations management
- Conflict resolution
- Team leadership
- Effective communication
Certification
- ServeSafe Certified
Timeline
General Manager
Dunkin
08.2023 - 03.2026
General Manager
BP Convenience Stores
06.2020 - 03.2023
Vocational Diploma - Marketing
Hamilton Business College